ST STEPHENS GATE PHARMACY
55 WESSEX STREET, NORWICH, NORFOLK, NR2 2TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor intrusive verbal response
Rated 3 stars out of 5
by Wayne Govender - Posted on 09 April 2025
I attempted to return unused medication to the pharmacy 4 minutes prior to opening time at 08:26 am. This was due to me having an appointment at the adjoining GP practice pending in the next few minutes. I approached a member of staff who at first was reluctant to take the bagged "unused" medication but agreed once I explained the reasons for returning it. Another member of staff remarked that I'd been rude for doing so. Frankly, I was simply doing something which has been promulgated extensively by the NHS that hoarding or discarding of medication is discouraged. First and foremost, this second member of staff should have seen the context of my actions as opposed to taking a rude intrusive verbal reproach to which she was not party to in the communication exchanged. Her professional attitude and etiquette was lacking because the presence of other patrons awaiting the opening of the pharmacy at 08:30 had seen the validity of my actions.
Visited April 2025
ST STEPHENS GATE PHARMACY has not yet replied.
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Review titled Our thanks
Rated 5 stars out of 5
by Sylvia Coomber - Posted on 29 July 2024
Thank you to the staff of Hado St Stephens Gate Pharmacy who went beyond the call of duty to ensure I was supplied with antiviral tablets when suffering from Covid while also having lymphoma. Thank you too for the way in which you helped my daughter when she called to collect them.
Visited July 2024
ST STEPHENS GATE PHARMACY has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by PHILIP LONG - Posted on 31 May 2024
My delivery supplier really mucked up, it left me with no pills. I need my pills for a serious condition, I looked online and the reviews say it all, I was in Norwich fortunately so went as soon as I could. The staff were outstanding they were able to fill my prescription all bar 1 item but they gave me some to keep me going. I will pick the rest of my pills up next day. The staff were so polite and extremely helpful, I can't praise them enough. Thank you again for sorting me out in a very concerning situation. I will not hesitate to use you again.
Visited May 2024
ST STEPHENS GATE PHARMACY has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Tina - Posted on 18 June 2023
Due to go away following day to find my husbands essential medication had run out . Had double supply of a different form of the same medication. Looked for out of hours pharmacy only one available Sunday evening . Telephoned to ask for advice re substitution very polite and helpful . I asked if medication was eligible for emergency supply which it was . I was advised what information I needed to take with me and advised they would issue a weeks supply checking if that was sufficient which it was . On arrival at pharmacy received the same excellent service , pharmacist and assistant very helpful for which I was very grateful. Thank you
Visited June 2023
ST STEPHENS GATE PHARMACY has not yet replied.