St Hilary's Pharmacy - Ratings and reviews
Reviews
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Review titled Hung up on because I "spoke fast"... yeah sure
Rated 4 stars out of 5
by Joel Michael Stewart - Posted on 11 March 2024
I rang to let the staff who know me well that I was unable to collect my methadone prescription. The person who answered the phone wasn't someone whose voice I recognised or recognised me ( I'm in everyday for 3 years if she didn't know me she's new ) She hung up on me. I rang back Her excuse ( no apology talked to me like I'm her right to dismiss I imagine it's because I'm a recovering addict and she likes to judge. This is how was made to feel.) I love this pharmacy the guys and girls who are long term runs an amazing group but whoever I dealt with on the phone was unbelievable.... I suffer from so many things that her attitude could exasperated ten fold. Her excuse for just no warning ending the call when I was declaring sensitive information was that And quote " I spoke too fast" The disdain in her voice was palpable
Visited March 2024
St Hilary's Pharmacy has not yet replied.
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Review titled Great service!
Rated 5 stars out of 5
by Lynette - Posted on 22 November 2023
My usually pharmacy has been a bit problematic of late, and when another antibiotic prescription was ignored for over 24 hours and then I was told they could not order it in for another day at least as it was difficult to get hold of, I decided to get my prescription released and ask around other local pharmacies. On calling St Hilary’s the phone was answered promptly, the staff member was kind and helpful checking their stock and confirming it all in minutes. I was able to go and pick up my prescription shortly afterwards and was greeted straight away on my arrival, with it being all made up and ready for collection straight away. I could not have asked for a better service and I’m seriously considering swapping pharmacies if the issues continue at my current pharmacy as the experience today was a polar opposite - the team were clearly efficient and very organised and made my day a whole lot easier as a result! Thank you.
Visited November 2023
St Hilary's Pharmacy has not yet replied.