St Chads Pharmacy - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Cole - Posted on 01 November 2023
Helpful and friendly service either on the phone or in person all staff approachable Previous delivery service excellent Advice re monthly medication Changes offered I have no hesitation in asking re advice or services Many thanks
Visited October 2023
St Chads Pharmacy has not yet replied.
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Review titled Removed because I left a bad review
Rated 1 star out of 5
by Charlotte - Posted on 08 June 2023
So following on from my leaving a review last week I have not yet had chance to sort out repeat prescriptions with a new pharmacy. My partner contacted them today and requested some medication for me. Only to be told they have removed me as a patient because i left a bad review. The exact words were "well she can go to boots seeing as they were so helpful, our manager has decided following her review she has been struck off" although i had every intention of changing pharmacy a bit of warning or notice would have been nice so that im not left in the lurch re. Medication. My review wasnt abusive or untrue it just stated the facts of what had actually happened and i felt it appropriate to make people aware of the poor customer service I had recieved. I work in the NHS myself and we have a complaint we do our very best to rectify the problem to ensure a high standard of patient care we do not just bar people from using our service. Im appalled at how unprofessional it is to not only leave someone without medication once but to then refuse service because of a bad review leaving them without twice. Very poor service. At the very least i would think they have to notify people if they are refusing service so that people are not just waiting for their medication completely unware. I said it before but ive used this pharmacy for a long time and never had an issue until they changed pharmacist in the last couple of weeks.
Visited June 2023
St Chads Pharmacy has not yet replied.
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Review titled Poor service rude staff
Rated 1 star out of 5
by Charlotte - Posted on 31 May 2023
I have been using this pharmacy for years every month and always been great however there is a new pharmacist and you can tell! I forgot to pick up my prescription last month therefor have run out of medication. Last months medication has vanished as they say they dont keep for over 4 weeks (even though in the past they always have). I asked my gp to do emergency prescription for me they said they could not but that the pharmacy can give a couple of days worth to tide me over until my prescription is ready. Not only did they refuse point blank to do it they said "its not our problem we dont have to do anything" when i asked what else my options were as i would struggle without them for 2 days they just told me its tough! The attitudes of the pharmacist in particular and another young girl working there were disgraceful. I wasnt asking for anything dangerous i just needed 2 days worth of my antidepressant whilst my prescription was being done. Healthcare is healthcare ultimately and if they cannot provide a service they should offer alternatives. All they did was make me feel like i was asking for something illegal and belittled me. Very poor service and I wont be using them again thats for sure. I managed to get it sorted with boots who couldnt do enough for me. Very poor customer service and bad healthcare in my opinion. Coming from 1 healthcare provider to another. Avoid avoid avoid
Visited May 2023
St Chads Pharmacy has not yet replied.