Springfield Pharmacy - Ratings and reviews
Reviews
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Review titled General feedback
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2023
Firstly, please can I add that I frequently use your pharmacy and I always find that the staff are warm, friendly and very approachable. I have never had an issue and always feel that the staff genuinely want to help you. However, today was a very different experience. I came in today to collect an item I had ordered and was advised that it would be ready for me today. I came after lunch and was acknowledged by a gentleman I hadn’t seen there before. There was no ‘hello’ or warm manner, just abruptly shouted across the pharmacy ‘who’s next?’. I replied that I was collecting a prescription for myself. He obviously went to look for it and then shouted back again ‘it’s not here. It needs ordering’. I explained that I had been in the previous day and was informed it would be there that afternoon - hence why I left it until today to make sure it was in. He then replied ‘well it’s not here’. I then had to ask when he thought it would be in, to which he said ‘I don’t know, maybe up to 6:30 this evening’. I then asked for my prescription and advised I would look elsewhere. He didn’t reply and shouted ‘so what you gonna do then?’. I explained again that I would take my prescription to another chemist and left. This man was so abrupt and rude in his manner it really upset me, to the point where I didn’t feel I could approach it with him, based on his attitude. I was left feeling quite tearful and shocked that this altercation just occurred, given that I always find the staff so lovely. I wanted to feed this back for future interactions he has with patients, knowing that people who visit the chemist clearly have a health concern. I didn’t feel comfortable asking for his name.
Visited September 2023
Springfield Pharmacy has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Absolutely terrible service,always missing items out of prescriptions & trying to get through to them on the phone is an absolute joke because no one ever picks up.Been using this chemist for years but the past year it has really gone down hill,definitely going to be using a different chemist from now on
Visited May 2023
Springfield Pharmacy has not yet replied.
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Review titled Really helpful
Rated 5 stars out of 5
by Steve Carroll - Posted on 06 January 2023
Always helpful when I’ve been there and if they haven’t got what I need they always do there best to get what I need.
Visited January 2023
Springfield Pharmacy has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
Service is very good highly recommended able to provide medication that was out of stock for a while really friendly and polite staff never had an issue with the service
Visited November 2022
Springfield Pharmacy has not yet replied.
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Review titled Minor Ailment Scheme ailments aren’t covered.
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2022
Visited to get some oral thrush medication on the minor ailment scheme for my 5yr old. Was told that’s not covered on the minor ailment scheme. Had to pay over £7 and didn’t want my child to suffer any longer. Came home to check to find it is covered and I shouldn’t have been charged.
Visited July 2022
Springfield Pharmacy has not yet replied.
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Review titled Lovely Helpful Kind Compassionate Chemist
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2022
The staff are lovely at the chemist and are really kind and lovely, no matter who you are. They always try to help. They are cheerful. They look after vulnerable people and treat everyone with dignity and respect.
Visited April 2022
Springfield Pharmacy has not yet replied.
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Review titled Chemist/pharmacy!
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2019
After visiting the doctors a number of times over the past year Or so I’ve had nothing but trouble with the pharmacy and the staff in there! It has been shocking to the extent I was waiting nearly a hour for a perscription to Be told it wasn’t there and I was to ‘ find somewhere else ‘ this was a A few months back I contacted the doctors to tell them I was unable to get my perscription from anywhere else and asked them to give me a substitute.. a lady behind the desk went into the pharmacy and came back to tell us it had been there all along! After me travelling all over!!! The staff in there are rude and aren’t interested.However the past past few times I’ve had to pick up a perscription the new lady behind the counter in the pharmacy has been fantastic! That chemist would be lost without her! She’s polite, friendly and happy to answer any queries and gets your perscription sorted right away!
Visited May 2019
Springfield Pharmacy has not yet replied.