Reviews

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1. Review titled Great little pharmacy but crazy dispensing policy

   ★★★★

   Rated 4 stars out of 5

   by Nichola - Posted on 20 January 2023

   Received a message stating my prescription was ready for collection. Popped in at 1:30pm. Was told the pharmacist was at lunch and I had to wait until they returned at 2pm for it. At 2pm along pops the pharmacist and my prescription was then given to me without any assistance or knowledge of the pharmacist. It was already dispensed and was literally just sitting there ready for me to collect. So a complete waste of my time and a stupid procedure as what did that achieve?

   Visited January 2023

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   Review titled SHADFORTH PHARMACEUTICAL CO LTD

   Replied on 24 January 2023

   Thank you for your review. I am sorry you were unable to collect your prescription when our pharmacist was at lunch. There is a legal requirement that prescriptions must be handed out under the supervision of a pharmacist. Unfortunately, this means that when the pharmacist is at lunch between 1pm and 2pm, we cannot hand out prescriptions even if they are already prepared. We do sometimes have a 2nd pharmacist working, who will cover the lunch break, allowing prescriptions to be handed out, but we cannot guarantee this

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