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Rowlands Pharmacy

WEM AND PREES MED PRAC, NEW STREET, WEM, SHROPSHIRE, SY4 5AF

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Telephone Contact not Available

    Rated 2 stars out of 5

    by Anonymous - Posted on 21 May 2025

    A repeat prescription that was issued 10 days ago by my doctor, has not been delivered. (And, yes, I am very grateful for the delivery service). I accept that things do go wrong from time to time. However, it is important that there is the means to check on a situation, ie by telephone or other means. I'm afraid that there was no reply to my telephone calls. Unfortunately this has always been the case in the past a well. With the new "more efficient" service of delivery being taken by Royal Mail, this is even more important. This might not be necessary if the advance texted advice of delivery, as promised by Rowlands in their original letter about deliveries, had actually happened. I can understand why it hasn't happened, but please do not offer services you have no intention of actually providing. I am happy to discuss this by whatever means. All the people working in the shop are really pleasant people, and I do appreciate everyone is under a lot of pressure.

    Visited May 2025

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    Rowlands Pharmacy has not yet replied.


  2. Review titled Poor customer service

    Rated 1 star out of 5

    by Anonymous - Posted on 22 November 2023

    Have the staff not heard of privacy when asking for personal details and why is the text service not working??? Very poor service that has been ongoing since pharmacist left.

    Visited November 2023

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    Rowlands Pharmacy has not yet replied.