Rowlands Pharmacy - Ratings and reviews
Reviews
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Review titled Saved a trip to A&E
Rated 5 stars out of 5
by Christine Butler - Posted on 23 March 2024
Whilst visiting Prestatyn, I realised I had misplaced my Asthma inhaler. As I was suffering shortness of breath, I asked the pharmacist in Rowlands if they could help. An emergency issue of my inhaler was issued after contacting my GP's surgery therefore saving me a lengthy trip to A&E which without the inhaler, I would have definitely needed. I was able to resume my visit to the town within ten minutes. Very impressive indeed. Many thanks to all the staff there who helped me and were kind and considerate.
Visited March 2024
Rowlands Pharmacy has not yet replied.
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Review titled Much improved!! Very impressed
Rated 5 stars out of 5
by Tonya Delves - Posted on 11 January 2024
I have been using Rowlands pharmacy for some years. I have had quite a few bad experiences over that time including long waiting times for simple prescriptions, prescriptions coming to me that were incorrect, prescriptions even being lost by the pharmacist. However, the new pharmacist that has been there for around three months has absolutely changed this shop and turned it around. My medicine is ready upon even walking through the door so by the time I get to the counter it is handed to me. She is very polite. She has turned the whole shop around. I would’ve given it one star this time last year, and five stars today. I told her I am really impressed with the service and I wanted to leave a good review. The staff seem so much happier and there is a lot more regulation to the branch. Well done Rowlands Redditch.
Visited January 2024
Rowlands Pharmacy has not yet replied.
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Review titled Dreadful Service
Rated 1 star out of 5
by Suzanne - Posted on 30 August 2023
Arrived at the Mayfield branch today to pick up a prescription. Couldn't get in at first because the doors are broken. Strange note on the door saying something about 'only issuing antibiotics today' which I did not understand. Six people in the queue in front of me, no-one got a prescription. I was told to come back at 2.30pm, they received my script last Friday. It was Wednesday at 11.30. Notes everywhere to say they don't tolerate shouting/bullying etc...quite agree however, if you don't want people to shout at you provide the service expected and, if you can't, at least apologise for it rather than looking blankly at your customers and offering absolutely nothing. I would give it `zero' stars if I could. This is not a one off incident for me.
Visited August 2023
Rowlands Pharmacy has not yet replied.
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Review titled Inadequate Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
This must be the worst Pharmacy in the country. They never answer the phone, and if you’re lucky enough to receive a text message informing you that your medication will be ready on a certain day, it never is! You end up waiting for ever for them to put it together. I waited twenty minutes one time for them to give me a simple box of medication off the shelf!This is totally unacceptable, and it’s way past time that I went elsewhere. Quite honestly, I don’t know how they survive as a business.
Visited November 2022
Rowlands Pharmacy has not yet replied.
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Review titled No communication
Rated 2 stars out of 5
by Anonymous - Posted on 16 July 2022
My son came in today to pick up my medication after a bit of a wait he was given part of the prescription to be told more to come and would he mind waiting 5 minutes. so nearly 40 minutes later he is still stood there and asked if he has been served, he explained the situation and is told no come back sometime next week for the rest? so one person saying 5 minutes the other saying some time next week. Tried calling 18 times so far to no one answering the phone to see exactly when next week the rest of my medication will be ready but still cant get through!
Visited July 2022
Rowlands Pharmacy has not yet replied.