Rose Street Pharmacy - Ratings and reviews
Reviews
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Review titled Disgraceful service
Rated 1 star out of 5
by Disgruntled - Posted on 08 April 2024
Prescription promised for last Friday not left at door, cut off this am on phone, then no reply to several calls. Sent email, no reply. All I want to know is if delivery today as I am in considerable pain and hardly able to move
Visited April 2024
Rose Street Pharmacy has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Rude staff members. Emergency prescriptions are apparently not aloud if you’ve already had one. Arrogant attitude when asking about getting an emergency prescription for medication that is required to keep me alive. To the pharmacist it clearly isn’t very important. Customer relations training clearly isn’t a thing.
Visited March 2024
Rose Street Pharmacy has not yet replied.
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Review titled Communication and Empathy Lacking at Rose Street Pharmacy
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
On November 21, 2023, I visited Rose Street Pharmacy at approximately 9:30 pm to collect a previously ordered medication, Tresiba (a long-acting insulin), vital for my health management. Upon arrival and after some initial searching by the staff, I was informed by one of the dispensers that the pharmacy was experiencing supply issues with this medication. This information was both surprising and concerning. As a patient, particularly one managing diabetes, timely communication about medication availability is crucial. I inquired why patients were not proactively informed of these supply challenges, as such knowledge would have allowed me to consult with my doctor and seek alternatives before facing an emergency situation. This lack of communication, I pointed out, could potentially endanger patient safety. The response I received was that the pharmacy, due to its busy nature, could not contact individual patients regarding this issue. Consequently, I was advised to contact the emergency helpline 111 as an alternative solution. While this advice may have been technically correct, the manner in which it was delivered left much to be desired. The staff's approach lacked the empathy, concern for patient safety, and professionalism I would expect from medical professionals. Their attitude conveyed a sense of irritation, making me feel more like an inconvenience than a patient in need of assistance. Furthermore, this incident does not appear to be isolated. A review of public forums reveals numerous accounts echoing similar experiences, suggesting a pattern of behavior at Rose Street Pharmacy where patient care seems to be overshadowed by business needs. In light of these experiences, I urge Rose Street Pharmacy to consider implementing more effective communication strategies, especially regarding medication shortages. This could include group notifications to affected patients, rather than individual contacts, ensuring that everyone is informed in a timely manner. Improving this aspect of service could greatly enhance patient trust and safety. Additionally, fostering a culture of empathy and professionalism among staff could significantly improve the patient experience at this pharmacy.
Visited November 2023
Rose Street Pharmacy has not yet replied.
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Review titled Awful service.
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2023
My experience over this weekend has finally made me choose another chemist. I ordered my repeat with them in good time for the bank holiday, but when I went to collect my pills on Saturday was told they hadn’t received it from the GP’s. Fair enough, so contact 111 for an emergency prescription. Which I duly did. I called Rose Street to check if they’d received the request, and was then told it was a referral prescription I needed and to contact 111. Again I went back to 111, who were brilliant, and assured me the ‘referral’ had been sent through and I shouldn’t have any more issues. When I later rang the pharmacy to check if the medication was ready, I was told the referral had not come through and they could not prescribe my medication, as the pills I take aren’t deemed as requiring an emergency prescription!!!!!!! Despite them quite clearly being able to see they’d been dispensing the same medication to me for the last few years. Now 2 days later, as I cannot be without my medication any longer, I have contacted Tescos pharmacy, have gone through the same process ie 111 online, completed the emergency prescription form, and they have dispensed my medication without any issues at all, and couldn’t understand why I’d had such a problem!!!!!!!
Visited April 2023
Rose Street Pharmacy has not yet replied.
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Review titled just can't be bothered, very rude,
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
this is no the first time i have had poor dealings with them, it happens every mt, there is always items missing from my prescription, you go to collect it they can never find it all, or its not done, if you phone to ask if its ready they say they will get it done now, come up in 20 to 30 mins, you leave it a hour & go to get it they say it not ready yet,if you talk to the staff about it they get rude to you.They are meant to order mine for me some times they do but must the time they dont then blame me because they are not there, over all i think they need some customer service training,
Visited March 2023
Rose Street Pharmacy has not yet replied.
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Review titled Unbelievable service
Rated 5 stars out of 5
by Helen K - Posted on 22 December 2022
What can I say. I called desperate for my prescription, they were so great- directed me how to get there, got it ready and even waited for me as I was late due to getting lost. It’s been incredibly hard recently and these just went above and beyond. I am so thankful
Visited December 2022
Rose Street Pharmacy has not yet replied.
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Review titled Ignorant staff
Rated 2 stars out of 5
by Anonymous - Posted on 25 November 2022
Went to collect my prescription tonight, as I do on a daily, there was a young pharmacist & assistant who cared more about gushing over each other than they did about handing out medication. I sat there for 20mins, 12 of which I was the only person in the pharmacy. They looked over at me several times but continued chatting to each other. I ended up leaving without my much needed medication as I couldn’t believe the unprofessional way in which they were behaving.
Visited November 2022
Rose Street Pharmacy has not yet replied.
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Review titled Rude staff and poor knowledge
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
Short dated medication provided, no information offered. When I tried to get my prescription back they refuse to provide it in order to go to a reputable pharmacy. Staff were rude and did not like being called out on their shoddy practice.
Visited August 2022
Rose Street Pharmacy has not yet replied.
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Review titled Let down twice for Covid Spring Booster
Rated 1 star out of 5
by John - Posted on 18 June 2022
Booked Spring Covid Booster, received a cancellation e-mail. Booked another appointment and travelled to arrive on time. No-one available to do the vaccination. Claimed they had phoned to cancel but no record of the call on my landline or mobile. What a shambolic outfit.
Visited June 2022
Rose Street Pharmacy has not yet replied.
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Review titled Disappointing service, uncaring stuff
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2022
Pharmacist is uncaring, does min possible. On Friday I was told my medicine is delayed and will be at the pharmacy on Saturday. On Saturday I was told its "locked" and I have to wait till Monday to phone again, and they will contact suppliers. There was no offer to use sps.mhs.uk for alternative pharmacy where meds could be available. There was no offer to check what possible alternatives are available at the pharmacy. I was told to speak to GP to prescribe alternative meds, and if they are not available at the pharmacy the cycle will be repeated... Really disappointing, waste of my time having two visits to pharmacy for nothing, and waste of GP time.
Visited May 2022
Rose Street Pharmacy has not yet replied.