Rj Berry
145 SULTAN ROAD, PORTSMOUTH, HAMPSHIRE, PO2 7ATContact details and opening times
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Review titled Does not follow 111 guidance
Rated 2 stars out of 5
by Anonymous - Posted on 13 May 2025
Requested an emergency prescription through 111 was provided this pharmacy as an option and it was close by. Upon receiving the text confirmation and due to it being close to closing time, called the pharmacy to check stock. Lady who answered the phone informed me that they do not have it in stock which is not the issue. Asked her, as per the information on 111 website whether she could let me know what pharmacy will have this in stock to be informed that 111 should have checked with them before designating them as a pharmacy. I explained that that is not how it works to be told that it essentially is not hers nor the pharmacists responsibility to provide me with other pharmacies who have stock that it is for me to find this medication by calling around. She then informed me the prescription was returned to the spine. Issue isn’t the lack of availability but the fact that they do not follow 111 guidance.
Visited May 2025
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