Riverside Pharmacy - Ratings and reviews
Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I went to collect 2 repeat prescription medications which had been ordered 5 days ago to be told they were not ready. I asked how long they would be and was told “unsure”. I asked if I could make a formal complaint as this wasn’t the 1st time this had happened and other people are also unhappy with the service, I was taken into the side room with the assistant manager and explained my frustrations. She told me it was due to the robot being broken, what a feeble excuse. She left and a dispenser lady came into the room and told me how I had made the assistant manager cry and I was banned from getting my medication from there. Seriously 5 days should be enough time for them to sort medication. The service has seriously gone down hill and needs rectifying. They have an obligation to do my medication as I was not aggressive or abusive.
Visited April 2024
Riverside Pharmacy has not yet replied.
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Review titled Absolutely disgraceful service
Rated 1 star out of 5
by Raymond Hotchin - Posted on 05 January 2024
Absolutely disgraceful service every time you go pick up a prescription you get handed an owing slip with missing tablets or in my latest visit today an owing slip with all tablets owing.I counted 8 staff being the counter with only 1 serving & with a long queue waiting.When you get served they are not helpful and haven't a clue when you should call back in with the owing slip. Not very helpful at all which makes it all very stressful and not good when your not very well.The reson why I don't get my prescription delivered is because that service is even worse.
Visited January 2024
Riverside Pharmacy has not yet replied.
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Review titled Chaotic service
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2024
Physically left a repeat prescription over a week before collecting. On attempting to collect my prescription I was informed it was not ready and so agreed to return the next day. When I sought to collect it the prescription was still not ready. Others around me appeared to be having similar issues. Staff were polite and helpful but please, what is going on? Has the system crashed? This has not been the first occurrence of this nature, however the lack of any sort of method appears to be concerning.
Visited January 2024
Riverside Pharmacy has not yet replied.
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Review titled Awful slow service
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Had a few negative experiences. The staff are always miserable, items missing from prescriptions or just not ready. I personally think 4 days to collect a prescription is ample time. However after waiting 20 mins to be served, was informed that it hadn't been done. And advised a 20 min wait.... after 45 minutes informed the items aren't in stock and to return tomorrow and see if its arrived. Lots of other people receiving the same service. Simply not good enough. Not sure who manages the place, but things need to change. Worst pharmacy in the area.
Visited January 2024
Riverside Pharmacy has not yet replied.
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Review titled Confused sraff
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2023
After my wife was seriously hurt in a road accident and couldn't be left alone for more than short periods of time, I made 5 separate trips to the pharmacy for a prescription because each time the queue time was too long for me to wait. As we are both in our late 70s, we are eligible for home delivery and so I requested to be put on the delivery list. My wife requested several items on her repeat prescription list on or around the 14th of December and the prescription was issued to the pharmacy on the 17th December. Having not received any medication by the 29th December, my wife rang the pharmacy and was told 'as some items had not been available, the prescription had only just been completed'. Delivery could not be completed until later in the week so I went to collect immediately after the call ended. When I eventually got to the front of the queue, the assistant had no idea what I was talking about and had enquire off other staff. After 5 minutes, she retrieved the package of items from a drawer. Interestingly, the package was sealed with a label dated 22nd December! Today is the 31st December.
Visited December 2023
Riverside Pharmacy has not yet replied.