RIVERSIDE CARE PHARMACY
RIVERSIDE MEDICAL CENTRE, 23 MARYLEBONE ROAD, MARCH, CAMBRIDGESHIRE, PE15 8BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Surly staff
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2025
Each member of staff gave a different answer and left it to the next member of staff to take the flak. I was told to return for the prescription item 3 times on this one day (28 Jan) and that the item would be ready. On my last return at the end of that day I was told it was not in stock at all and that it needed to be ordered. No wonder the staff can't raise a friendly greeting among them, they're too busy dropping each other in it. No apology was offered. There are several "No excuse for abuse" posters in evidence which I am sure must be due to patient frustration. The posters certainly weren't there when this was Boots. Confidentiality means nothing here. Whilst waiting, one staff member said to another patient "I'll just get your insulin from the fridge" in front of a shop full of patients, letting us all know what's wrong with the person in front. It's a shame so many patients are tied to this pharmacy by its proximity to the surgery.
Visited January 2025
RIVERSIDE CARE PHARMACY has not yet replied.
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Review titled Very slow
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2024
I have had issues the last 2 times I have been in here now. Staff do not acknowledge you when you are standing waiting, even to let you know they will be with you in a minute. I was rang before attending to check my prescription was there and told them what time I would be picking it up. I was told they had it and it would be ready. When I got there, they said they were just getting it ready. I was told my Mum's was also ready, so I advised I would pick this up too. 5 minutes later the girl came out and took my Mums medicine to someone else and starting running through it all with her!.. Until I told her that it was mine, not the lady she was talking to. 10 more minutes passed and I was told my prescription would be ready soon as they were just signing it off.. After 30 minutes I was then told they did not have what I needed, and no one could get it for me. I would have to go back to the GP. Very inefficient and awful communication. Never had a problem with this pharmacy before, but on occasion when I have had to go at 8.30am before work also, it has been shut still and I have had to leave after 5/10 minutes to got to work and come back later. Such a shame, as this is the most convenient pharmacy for me, but am considering changing.
Visited February 2024
RIVERSIDE CARE PHARMACY has not yet replied.
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Review titled Very good new start.
Rated 4 stars out of 5
by BlackWolf - Posted on 04 October 2023
Been a couple of times now since takeover. Cleaner! Really good service. Pharmacist is seen and accessible. New labelling more user friendly. Staff providing continuity of service. Well done!
Visited September 2023
RIVERSIDE CARE PHARMACY has not yet replied.