PHARMACY EXPRESS
HARTLEPOOL COMMUNITY HC, PARK ROAD, HARTLEPOOL, CLEVELAND, TS24 7PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unpleasant experience
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2025
Tonight I went to the pharmacy to get some help with pregnancy reflux. I was greeted by a lady who already seemed like she was in a bad mood as she snapped ‘yes, can I help?’ But in a manner that screamed, she didn’t really want to have to help. I explained I wanted some reflux medicine for reflux in pregnancy. She then disappeared for a couple of minutes and came back and held up a small bottle of gaviscon and said there’s this for £6.95 or you can have a bigger one for more money. I said oh I got a big bottle last week and the lady prescribed it for me on the minor ailments clinic, in the alternative form of gaviscon. She then disappeared for about 5 minutes and came back and said I shouldn’t have been prescribed it last week and it’s not safe in pregnancy so you can’t have it. I was very confused at this point as there was no such hassle the previous week and the lady was very helpful and sorted it straight away the last time. This lady though just kept saying no you can’t have it and there’s nothing else I can give you . At this point I just said I think you are being awkward and just forget it then. I went back to my car really upset that I had been declined something that I needed and was made to feel bad about asking for it. The whole purpose in the minor ailment clinic is to help patients get easier access to something they need without having to book in at the doctors . Tonight caused me unnecessary stress and I was made to feel penalised just because I am pregnant. Reflux medication is something I have always needed to use throughout pregnancies and I should not be made to feel ashamed about needing it. I was left really upset about my experience tonight. I went back to my car and just cried and felt let down.
Visited March 2025
Review titled PHARMACY EXPRESS
Replied on 08 May 2025
Thank you for taking the time to share your experience, and we're truly sorry to hear how upset you were following your visit to the pharmacy. Please accept our sincere apologies for the way you were made to feel. It is never our intention for any patient—especially someone seeking support during pregnancy—to feel dismissed or unsupported. We fully understand how distressing reflux in pregnancy can be, and we are genuinely sorry that your visit added to your discomfort rather than alleviating it. Regarding the minor ailments service, it does operate under specific clinical criteria that can sometimes limit what can be supplied, particularly in pregnancy where extra caution is needed. However, this should have been explained to you clearly and with compassion. Regardless of clinical limitations, the level of customer service you described falls below the standard we strive to uphold. Every patient deserves to be treated with kindness, respect, and understanding. Please be assured that we take your feedback seriously and will be addressing this internally to ensure that such an experience is not repeated. Kind Regards
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Review titled Great customer service
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2024
Called in on the off chance of the flu vaccination. Prompt and sensitive service in which the assistant administered the vaccination. Excellent service.
Visited December 2024
PHARMACY EXPRESS has not yet replied.
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Review titled do not use!!
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2024
every time i go to pick up my medication they say they haven’t got it, that they won’t give me it and to ring 111. had to get dr confirmation that they have no reason to withhold medication. at one point they even asked me why im needing my sertraline. snobby staff, always always a fight to get my medication which makes getting my antidepressants such a challenge
Visited September 2024
PHARMACY EXPRESS has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
Absolutely shocking that time there's been an issue regarding prescription, excuses about deliveries etc, why not order whats needed if prescription is expected! Never had an issue when chemist was still run by boots, ever since new company the service is beyond joke
Visited August 2024
PHARMACY EXPRESS has not yet replied.