PESTLE & MORTAR
10 HIGH ROAD, CHISWICK, LONDON, W4 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
It was a good experience. Took a bit of time but they were nice and understanding. Done things quickly and was able to get my stuff without any issue
Visited March 2024
PESTLE & MORTAR has not yet replied.
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Review titled Unhelpful and treated my like a child.
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I have many issues with this ‘pharmacy’ but today is the final straw that had made me change to another pharmacy. I have been asthmatic my whole life, and I have always been very good at managing my medication and making sure I have always got a back up inhaler. This month has been a particularly difficult one financially and mentally therefore it went out of my head that it was nearly time to order another inhaler. A this is a breathing illness and we all need to breathe to stay alive. I googled emergency prescription on the NHS website and it said this pharmacy (the same pharmacy I’ve been using for these inhalers for three years) would be able to help me. The experience was great from the floor staff but the pharmacist was so rude and treated my like a child, telling me how to order prescriptions properly, demanding me to following up with these surgery or I will face a payment penalty, scolding me to make sure I order my prescription on time. This is not needed from someone in the line of work, and I am truly taken back by the whole experience. I won’t be returning to this pharmacy and I wouldn’t recommend as in the past they have gotten my usual script correct only a handful of times in the three years I’ve been using this service. It’s difficult found into pharmacies with a medical problem and it’s even worse when you are faced with rude difficult people who can’t simply just be helpful. 0 stars, go somewhere else and save yourself a headache.
Visited February 2024
PESTLE & MORTAR has not yet replied.