Penn Hill Pharmacy
9 South Street, Yeovil, Somerset, BA20 1QEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad communication
Rated 1 star out of 5
by Mr Alan Curtis - Posted on 12 March 2025
Rung 17 times and ignored trying to get hold of pharmacy is like pulling teeth not nice. I have yet to find them answer the phone unless you have rung several times I realise very busy but I am sure they have the bell turned off very sad that I have to write this as always when visited it takes a long time to get your prescription but you do get it I pay to have them delivered and normally am in but unfortunately had to go out on an emergency and was tried to deliver please make another appointment for delivery but you don’t get answered.
Visited March 2025
Penn Hill Pharmacy has not yet replied.
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Review titled very good Pharmacy
Rated 5 stars out of 5
by Alan Curtis - Posted on 16 January 2025
find this a very good pharmacy, but unfortunately not very good with answering phone says open 08.30 been constantly ringing for over an hour still no answer, unfortunately wanted to try and get a emergency prescription from my doctor actioned and possibly get picked up by my carer, my fault for leaving repeat prescription not being actioned.
Visited January 2025
Penn Hill Pharmacy has not yet replied.
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Review titled A great pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
I would thoroughly recommend this pharmacy. Very helpful staff and pharmacist. I phoned them at 1pm, they did a GP referral. I saw the GP today and collected my pills from the pharmacy.
Visited January 2025
Penn Hill Pharmacy has not yet replied.
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Review titled Very helpful and caring staff
Rated 5 stars out of 5
by Sandra - Posted on 11 October 2023
I find Penn Hill pharmacy staff helpful and caring. Nothing is to much trouble for them. They explain things clearly and check up on you .
Visited October 2023
Review titled Penn Hill Pharmacy
Replied on 13 October 2023
Dear Sandra Thank you for your feedback and for taking the time to share the positive experience you had with the pharmacy team. Your comments are really appreciated Karen
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Review titled Bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Waited in queue for 10 minutes. At least 5 staff around ,totally ignoring customers, not making eye contact no sorry for keeping us waiting Didn’t have prescription I needed, didn’t offer to order in,as boots did. Staff need to be trained on customer service. Would not go back
Visited May 2023
Review titled Penn Hill Pharmacy
Replied on 13 October 2023
Dear Patient Thank you for your feedback. I am very sorry about your experience earlier this year. We have discussed your comments and hope that if you were to visit again you would find an improvement in our service. Karen