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PEAK PHARMACY - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Extended timescales

    Rated 3 stars out of 5

    by Anonymous - Posted on 29 October 2023

    Very disappointed to be told that prescription requests need to be placed 7 to 10 days in advance. Such a deterioration in service.

    Visited October 2023

    Report as unsuitable

    PEAK PHARMACY has not yet replied.

  2. Review titled A disorganised failure

    Rated 1 star out of 5

    by Anonymous - Posted on 04 June 2023

    Ever since this once small independent chain was acquired by Peak Pharmacy, every interaction is a disaster. There are regularly missing items in my prescription requests. They do not check everything is in order before completing the transaction. Their computer records are not up to date - and I can prove that - which is a big concern for the security of my personal and medical information. On a recent visit, there were 13 people ahead of me in the queue and each customer’s request took an abysmally long time to process. Currently, I have been waiting 10 days to be notified that a repeat prescription is available to collect from the point of sending the request to my GP’s surgery. The confidence and experience I have with the surgery leads me to believe they take no more than 48 hours to review and send send prescriptions to Peak Pharmacy. A further eight days? This is not acceptable. I will be instructing my GP practice to remove Peak Pharmacy as my nominated pharmacy. At what point are they so poor at practice that they are a danger to the public?

    Visited May 2023

    Report as unsuitable

    PEAK PHARMACY has not yet replied.

  3. Review titled Terrible customer service

    Rated 1 star out of 5

    by Anonymous - Posted on 20 March 2023

    The staff are very rude and quite intimidating when serving customers. No tact when dealing with sensitive issues or prescriptions. Supposed to be a place that helps people but they make you feel degraded and humiliated. Please can CQC look into this matter urgently. Very off putting - they would benefit from customer service and unconscious bias training. Many thanks

    Visited March 2023

    Report as unsuitable

    Review titled PEAK PHARMACY

    Replied on 21 March 2023

    Thank you for making us aware of your experience of this pharmacy. We apologise for any distress you felt on this occasion. The pharmacy's Area Manager has been informed and will address any training needs identified. If you wish us to investigate this further, please visit https://www.peakpharmacy.co.uk/complaints-policy/ to securely and confidentially identify yourself. We are sorry you did not receive the level of customer service and care we would wish. Superintendent Pharmacist Team

    Report as unsuitable