PAYDENS PHARMACY
SURBITON HEALTH CENTRE, 99 EWELL ROAD, SURBITON, KT6 6EZContact details and opening times
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Review titled Not comfortable with this chemist
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2025
1) Almost impossible to get someone to answer the phone. 2) The staff always seem to be armed with excuses. 3) Was promised that a prescription was out for delivery last Tuesday 20th May 2025, but 2 days later, nothing had arrived. 4) I have witnessed them do an 'urgent' repeat prescription order on behalf of a customer, yet when I enquired if they do repeat orders, they said No! 5) Has often been the case when I have gone to pick up my prescription (2 days after a doctor has raised it) that they are awaiting delivery. 6) Once they had to special order something and asked me to pick it up in a week's time. I duly showed up and they couuld not find it. Excuse was 'oh, someone must have sold it'. 6) Once we were all told to wait 10-15 minutes because the pharmacist was out to lunch. It ended up being nearly an hour's wait. At the same time, more and more customers were arriving to wait. Overall, they remain a bad example of how a business should be run.
Visited May 2025
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