Nu-Cross Chemist - Ratings and reviews
Reviews
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Review titled Extremely disorganised
Rated 1 star out of 5
by Allan Bennett - Posted on 04 October 2023
Today my wife and I attended for pre-booked 10:15 and 10:20 COVID booster appointments. We found and joined a long queue of patients. After a while the phamacist asked who had a booking, and brought us and a few others to the front of the queue. When it was our turn the pharmacist was unable to find either my or my wife's details on his tablet despite the fact we had our confirmation text messages with the booking numbers, so could not give us the jabs. Now the NHS app will not allow us to re-book because today's appointments are on file.
Visited October 2023
Nu-Cross Chemist has not yet replied.
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Review titled Good practic
Rated 5 stars out of 5
by Lynette Slater & Roy Simmons - Posted on 21 September 2023
We have had very helpful & efficient service from New Cross Pharmacy in Hitchin. The staff are friendly & go out of their way to assist whenever they can. I would definitely highly recommend this pharmacy.
Visited September 2023
Nu-Cross Chemist has not yet replied.
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Review titled Friendly, Professional Service
Rated 5 stars out of 5
by Melissa Cavanagh - Posted on 06 July 2023
Wonderful, personal service. Friendly, knowledgeable staff. Pharmacist is happy to answer questions and provide guidance. Minimal wait time. Clean, tidy shop. Reasonably convenient location. Definitely recommend. Trustworthy. Competent.
Visited July 2023
Nu-Cross Chemist has not yet replied.
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Review titled Telephone contact
Rated 3 stars out of 5
by William Davis - Posted on 07 March 2023
Almost impossible to contact by telephone. Line always either engaged or not answered. Totally unacceptable service
Visited March 2023
Nu-Cross Chemist has not yet replied.
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Review titled Chronically understaffed
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2023
Lovely people but severely understaffed. Assistants there feel helpless. Impossible to call via phone. Have to wait in a long queue twice for prescription. Once to ask about it and then again to queue to collect it. I’d avoid to relieve the pressure on them.
Visited March 2023
Nu-Cross Chemist has not yet replied.
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Review titled Poor Record Keeping
Rated 1 star out of 5
by James Sheppard - Posted on 19 October 2022
I received my Covid Booster at this pharmacy on the 7th October. That was carried out relatively efficiently however I was not impressed by the fact that patient details were written up manually on paper. I did not receive a document indicating date of vaccination and type of vaccine used. At the time of writing my vaccination record in the Nhs app has not been updated although almost 2 weeks have passed. Consequently there is currently no record that I have received the booster vaccine at all. On the same day I received my seasonal Flu vaccine at another Hitchin pharmacy. That vaccination was recorded electronically at the time of vaccination and the Nhs app updated with a record of my vaccination immediately. I would say that the administration and Information Technology infrastructure at this pharmacy leaves a lot to be desired and could be significantly improved. I attempted to contact the pharmacy to discuss this. When I called in person the queues were so long that I gave up after 10 minutes. When I rang the 'phone was either engaged or answered and then the receiver put down immediately. It would seem that the pharmacy is attempting to deal with too many people with too few staff. Other pharmacies in Hitchin would appear not to have this problem.
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Had Covid vaccine booked today but no staff to do it
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
Travelled all the way from Letchworth to get my booster. Showed up only to find a notice saying the Covid vaccine centre was closed for the day. Complete waste of time and money.
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Linda Diane Stokes - Posted on 12 October 2022
Had my covid booster today, all staff very friendly, I didn't feel a thing. I only queued for about 10 minutes. Lovely experience. Thank you xx
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Excellent Covid and Flu Vaccination Centre
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I rang and was told I didn't need to make an appointment but just needed to bring my NHS number. Also, was informed that before mid day was quieter and less busy. Arrived at approx 11.15, was immediately asked if I was there for vaccines. Was asked to go to small vaccine room and had both my flu and covid booster immediately. Excellent service, couldn't be any better, was in and out within a very short time. Extremely polite and hard working staff.
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Very poor Covid vaccine experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Disorganised at time of visit. Not given vaccine information leaflet at time of being Covid booster and had to go back and ask for it. Information about booster dose has not been updated on my NHS record despite me going back to them several times and giving them my information all over again. Today I was told “it’s with Head Office - we had a glitch and lost a lot of people’s records in September”. Very poor response and no sense of urgency to help amend the situation.
Visited September 2022
Nu-Cross Chemist has not yet replied.