Reviews

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1. Review titled Poor practice

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 20 February 2024

   I went to collect my prescription and was forced to pay 2 charges for 1 HRT item. When I informed the pharmacist that I had never paid 2 charges before, he loudly proclaimed that I owed the company lots of money. In front of other customers, I was made to feel embarrassed and humiliated. I checked with my surgery and another chemist and my original view was correct. I then received a voicemail from the pharmacist asking for a call back. I returned to the chemist to be told that there was a glitch in the system, that they were understaffed, staff were not trained and that he had too many prescriptions to deal with. My money was returned. No apology was given for being publicly humiliated, only for the mistake made by the pharmacist. No apology has been received by the cashier who was rude and abrupt throughout the entire episode. Do not use this chemist!

   Visited February 2024

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   Morrisons Pharmacy has not yet replied.

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