MOLINEUX PHARMACY - Ratings and reviews
Reviews
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Review titled Rude Giggly Pharmacist
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
I only visited this pharmacy today and encountered an extremely rude reception from one of the pharmacists. Unfortunately myself and my friends attended today due to itchy skin and found out that we have scabies. Immediately we were prescribed to pick up our cream from the Molineux Pharmacy and headed straight down as we obviously want to resolve this problem immediately. We handed our prescription leaflets to the pharmacists together as it is obviously the same cream that we all needed to get. When we were sitting on the waiting chairs to collect our prescriptions, there was an extremely rude pharmacist behind the counter who was giggling with another pharmacist. It was so loud that we immediately looked over and they were staring in our direction and looking with the other pharmacist and still laughing. Then they proceeded to walk out of sight behind the counter but you could still hear laughter and then they returned and stared at us again, still giggling to themself. Then the other pharmacist who seemed to find it amusing picked up on our expressions and told the giggly pharmacist to “stop it,” obviously realising that we knew they were laughing at us. It was extremely disrespectful and rude to encounter someone who is supposed to be in a professional environment laughing at patients in an unfortunate circumstance. You should not have to feel like you are being judged by a pharmacist or being used for their amusement when it is already a bad situation for us already. Extremely uncomfortable and disappointing behaviour.
Visited April 2024
MOLINEUX PHARMACY has not yet replied.
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Review titled Very Bad Service
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
I visited today to ask for a fit to work note after being off for a week. The NHS website states "You can get a fit note from a doctor, nurse, occupational therapist, pharmacist or physiotherapist" so I thought I will ask the pharmacist rather than take up a much needed appointment. The pharmacist point blank refused and would not even let me explain where I got the information from that they are able to give one! They just kept repeating no without listening, so now I have to make an appointment with overstretched NHS staff just to say I am fit to work. Very disappointing and frustrating.
Visited March 2024
Review titled MOLINEUX PHARMACY
Replied on 20 March 2024
Dear sir/madam, Thank you for taking the trouble to comment on our “NHS Choices” page. It’s unfortunate that you feel as though your query wasn’t dealt with appropriately. I appreciate your motivation in seeking to ease the burdon on general practice and appreciate that publicity has been given to the fact that health professionals other than doctors are now empowered to issue “Fit Notes”. However patients may have been misled by that statement as it is only staff employed by the GP practice with full access to the full medical record that are permitted to issue such documents. Whilst it hasn’t been declared publicly, that would exclude most community Pharmacists and I believe this has caused unnecessary confusion for patients and carers. The route to obtain a “Fit Note” is still via the reception staff at your GP practice. I am disturbed to hear of your perceived experience in our pharmacy. I wasn’t in the pharmacy on that day so if you would like to discuss that in more detail I would be happy to oblige. I can be contacted on 0191 2196097. Kind regards Chris Dodd Pharmacy Superintendent
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Review titled Appalling Service
Rated 1 star out of 5
by Aphra - Posted on 30 May 2023
I have repeat prescription items that need to be delivered each month and, without fail, I have to ring several times to get my items - that's if you can get any answer. So far this month, I've had to ring five times and having rung today and been told my items were out for delivery, it's now 5.30p.m. and there's still no sign of them. They're not answering the phone so I'll have to try again tomorrow, the sixth time of contacting them. I'll be without important heart medication after tomorrow but the fiasco continues. If they can't reliably offer a delivery service, they shouldn't offer it, even as a free service surely customers deserve a better level of professionalism than is currently be offered. Oh, and don't even think of trying to speak to the manager because you'll never be allowed to.
Visited May 2023
Review titled MOLINEUX PHARMACY
Replied on 02 June 2023
Dear Aphra, Thank you for the feedback. I’m very sorry to hear of the service that you have experienced. I’d like the opportunity to discuss what happened and try to resolve the issues moving forward. I have a direct number of 0191 2652711 if you could please give me a call between the hours of 9am to 6pm Monday to Friday. Thank you. Kind regards Chris Dodd Superintendent pharmacist.
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Review titled Not very good
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Prescription orders never complete, despite having them weeks in advance. Always have to return for "owing" meds or told they will be in days after regular prescription due, even on items that can't be missed, going elsewhere!
Visited February 2023
MOLINEUX PHARMACY has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
I get important heart meds and they are always late to deliver up to the point when I've ran out and go days missing my medication, when I try to ring them they never pick up, they will either let it ring out or just press the receiver to stop the phone ringing. It's extremely distressing to have to go through this every month I have enough problems without worrying about not having my meds that are essentially keeping me out of hospital, or worse.
Visited January 2023
Review titled MOLINEUX PHARMACY
Replied on 02 June 2023
Dear Patient, Firstly apologies for the delay in response to your review. Thank you for the feedback. I’m very sorry to hear of the service that you have experienced. I’d like the opportunity to discuss what happened and try to resolve the issues moving forward. I have a direct number of 0191 2652711 if you could please give me a call between the hours of 9am to 6pm Monday to Friday. Thank you. Kind regards Chris Dodd Superintendent pharmacist.
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Review titled Good First Impressions
Rated 5 stars out of 5
by New Customer - Posted on 17 November 2022
First time using this clean, well staffed, spacious pharmacy. Having recently been switched here due to our old pharmacy closing down, I wasn’t too sure what to expect. It couldn’t have gone better. The staff member serving me was quick, pleasant and efficient. All the prescriptions were ready. Altogether a speedy and stress free experience.
Visited November 2022
MOLINEUX PHARMACY has not yet replied.