MOATFIELD PHARMACY
MOATFIELD SURGERY, ST.MICHAEL'S ROAD, EAST GRINSTEAD, WEST SUSSEX, RH19 3GWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Just been totally humiliated and embarrassed
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2025
Just been in to collect a prescription having the worse menopausal flush, and got totally humiliated when a worker shouted out asking if I was hot. Left in tears
Visited May 2025
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Dear Anonymous, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your visit left you feeling upset. This is certainly not the experience we want anyone to have in our pharmacy. We understand that going through the menopause can be incredibly challenging, and we deeply regret that the situation made you feel uncomfortable or singled out. Our team strives to treat every individual with sensitivity and respect, and we clearly fell short of that standard during your visit. Please know we take this feedback seriously. We will be speaking with the team to ensure that all conversations are handled with greater discretion and empathy moving forward. Your comfort and dignity matter to us, and we’re committed to learning from this so we can provide a more supportive environment for all our patients. If you feel comfortable, we’d really appreciate the opportunity to speak with you directly so we can personally apologise and better understand what happened. You’re very welcome to contact the pharmacy and ask to speak with the manager. Thank you again for bringing this to our attention. We genuinely hope to have the opportunity to restore your trust in us. Warm regards, Sidi Pharmacy Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
Thank you to the team at Moatfield Surgery for sorting out my husband’s prescription and particularly to the kind member of staff who delivered it to us at home after they had finished their shift so that he could get started on his treatment straight away. Also our thanks for giving him a covid jab in his home.
Visited April 2025
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Dear Patient, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your experience with Moatfield pharmacy services was a positive one. It means a lot to our team to know that our efforts have made a difference, especially during times when quick access to medication and care is essential. We're especially proud of our staff member who went the extra mile to deliver your husband's prescription after their shift and to ensure he received his COVID jab at home. Acts of kindness and dedication like this reflect the values we strive for every day. Your appreciation truly motivates us to continue providing compassionate and responsive care. Wishing your husband a smooth and speedy recovery! Warm regards, Sidi The Moatfield Pharmacy
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Review titled Wonderful to rely on
Rated 5 stars out of 5
by Linda Hordyk - Posted on 08 April 2025
I recently came to the pharmacy to pick up a prescription. Whilst I was there I mentioned that I had an inflamed eye which wasn't improving bathing with tepid water. The lady I spoke to saw the pharmacist who asked, through her, some pertinent questions and prescribed me some antibiotic drops. So easy, no appointment and received what I thought I required. My eye has completely healed. Thank you. Your knowledge is just what we need for minor medical advice.
Visited March 2025
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Thank you for taking the time to share your experience! We’re so pleased to hear that we were able to help and that your eye has completely healed. Our team is always happy to offer support and guidance for minor health concerns, and it's great to know that the advice and treatment provided made a real difference. Your kind words mean a lot to us, and we’re glad we could assist without the need for an appointment. We’re here whenever you need us—thank you again for your trust and feedback! Warm regards, Sidi Moatfield Pharmacy Team
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Review titled Fantastic, informative, efficient service
Rated 5 stars out of 5
by Anne - Posted on 25 March 2025
I phoned asking about travel vaccinations and was told I could come that day. I arrived waited 5 mins and was called in for my vaccination. The pharmacist was calm, reassuring and gave me clear information. I will be using them again for vaccinations and good to know they offer a walk in service for travel vaccinations.
Visited March 2025
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Dear Anne, Thank you so much for your lovely feedback! We're delighted to hear that your experience with our travel vaccination service was smooth, informative, and reassuring. It’s great to know you felt well looked after and appreciated our walk-in option. We're always here to help with your travel health needs, and we look forward to welcoming you again in the future. Your trust and recommendation mean a lot to us! Warm regards, Sidi The Moatfield Pharmacy Team
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Review titled Great pharmacy
Rated 5 stars out of 5
by Gemma Robinson - Posted on 20 February 2025
Lovely service, everyone has always been really helpful. Never heard anything but good things about this pharmacy. Thank you all very much for your continued support. Quick service and picked up my prescription quickly and easily
Visited February 2025
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Thank you so much for your lovely feedback! We're delighted to hear that you've consistently had positive experiences with our team. It means a great deal to us to know that our service has been helpful, efficient, and appreciated. Your kind words and continued support truly motivate us to keep doing our best every day. We're always here to help—thank you again for taking the time to share your experience! Warm regards, Sidi Moatfield Pharmacy Team
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Review titled Brilliant service.
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2025
I went to ask for advice for travel vaccinations. I didn't have an appointment but within a short time was invited into the consultation room where I was given full advice and the required vaccinations. Prompt, professional and friendly service. Brilliant.
Visited January 2025
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Thank you so much for your kind words! We’re really pleased to hear that you had a positive experience with our travel vaccination service. Our team always aims to offer prompt, professional, and friendly care—even without an appointment—so it's wonderful to know that came across in your visit. We’re glad we could help you get travel-ready and truly appreciate you taking the time to share your experience. Safe and healthy travels! Warm regards, Sidi Moatfield Pharmacy Team
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Review titled Fabulous NHS Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
I couldn’t give this pharmacy any higher praise. Nearly all of my repeat prescriptions are made available for collection with 48 hours and I’ve just had a marvellous flu vaccination with a 24 hour health monitoring procedure that was exceptional.
Visited November 2024
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the efficiency of our repeat prescription service and that your flu vaccination experience was a positive one. Our team works hard to provide timely, safe, and supportive care, and it’s truly rewarding to know we’ve met your expectations. Your kind words mean a lot to us and encourage us to keep striving for excellence. We're always here if you need anything! Warm regards, Sidi Moatfield Pharmacy
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Review titled Disorganised, no effort to communicate
Rated 1 star out of 5
by Mike McCahon - Posted on 10 October 2024
Booked for a Covid jab at 9:15. Arrived 9:05, told "take a seat the Pharmacist with be with you in a minute" Waited until 9:50 with no explanation as the waiting area filled up with people and staff made no effort to address the fact that everyone was being kept waiting or to explain the situation. Pharmacist only explained the delay when asked directly (trouble accessing patient records). There was no reason why staff (who were in line of sight the whole time) could not have taken 2 minutes to explain to everyone there what the problem was instead of just leaving us to speculate on how late we were going to be.
Visited October 2024
Review titled MOATFIELD PHARMACY
Replied on 31 May 2025
Hi Mike McCahon. We appreciate your frustration and thank you for your feedback. Our team strive to offer the best service and quality. We will take this onboard and act on it. Since our take over we have been working hard on improving our service level. Thanks
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Review titled Mountfield Pharmacy
Rated 5 stars out of 5
by Mike McCarthy - Posted on 30 June 2024
The Mountfield Pharmacy is situated close to the A22. On arrival the impression is of a clean, quiet, peaceful area which is surrounded by mature trees. I had arrived 35 minutes early for my appointment. This was not a problem. Within a few minutes I was shown in to a small room by the young pharmacist. He had a reassuring air of quiet, calm competence. When all the required checks had been gone through he gave me the vaccination which was painless. He then suggested I wait 15 minutes in the waiting room before driving. During this time I was checked on 3 times by a member of staff. All in all it was a pleasant experience for something we would normally try to avoid. Thank you Mountfield.
Visited June 2024
Review titled MOATFIELD PHARMACY
Replied on 30 June 2024
Hi Mr McCarthy, Thank you for your kind words, I’m sure that our lovely team will love to hear the positive feedback. Have a great weekend 😃 Thanks Sidi
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Review titled Helpful and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
I was concerned that some of my medication was having an unintended adverse effect on my health. I called into the pharmacy and, although busy, the Pharmacist spent time going through my concerns and giving me guidance and reassurance for which I was very grateful. I felt unhurried and came away feeling my concerns had been addressed with a plan going forward which in no way contravened the consultation I had previously had with Medical Practitioner. Thank you.
Visited June 2024
Review titled MOATFIELD PHARMACY
Replied on 30 June 2024
Dear Patient, Hi Mr McCarthy, Thank you for your kind words, I’m sure that our lovely team will love to hear the positive feedback. We are pleased that our pharmacist was able to assist you. We strive to put patient as our number one pariority Thanks Sidi Pharmacy Manager