Medicines & Pharmacy
41 HIGH STREET, NAVENBY, LINCOLNSHIRE, LN5 0DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
I have never had a smooth experience here. Rude staff broadcasting information across the whole practice for all to hear on most occasions. Today I got a phone call accusing me of walking out without paying for all my goods, when I challenged back I was put abruptly on hold to finally be told ‘yes you’re correct you did pay’ and I was then hung up on. Absolutely shocking service. I would prefer to travel further and go elsewhere.
Visited November 2023
Review titled Medicines & Pharmacy
Replied on 06 December 2023
Thank you for the feedback. I am disappointed you found our staff to be rude. Please be assured all the staff we now have are extremely pleasant and we can only assume there was a miscommunication. Please accept our apologies for this, if you wish to speak about this further call the pharmacy or pop in and ask to speak to Jo, the complaints manager.
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Review titled Old fashioned service
Rated 5 stars out of 5
by Peter Scott - Posted on 01 March 2023
We needed 2 items on a prescription. The one that was needed straightaway was out of stock at the pharmacy, so the pharmacist got on the phone and organised for us to pick the item up at a nearby local pharmacy so that the prescribed treatment could begin as advised by our GP. To our mind this was above and beyond. Great old school service values.
Visited March 2023
Review titled Medicines & Pharmacy
Replied on 06 December 2023
Thank you for your lovely review, we will ensure our staff are aware of your feedback, we all work really hard and it is very thoughtful of you to feedback such a positive review.