Mayday Community Pharmacy
514 LONDON ROAD, THORNTON HEATH, SURREY, CR7 7HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unreliable pharmacy
Rated 1 star out of 5
by M Walsh - Posted on 17 May 2025
As I am in the 75 to 79 age bracket, I booked an appointment on the NHS website for the Spring Covid Vaccination for Saturday 10 May at 11.30 at Mayday Pharmacy in Thornton Heath. ( Booking Reference 109756617). I was asked for my email address in case of cancellation and was also sent a reminder on the morning of the appointment (at 8.41 a.m.) On arrival at the pharmacy I was told to sit down and wait. Eventually I was informed that the pharmacist was very busy and was unable to do my vaccination. I was told to come back another time! This pharmacy does not appear to be fulfilling its NHS role. What is the point of making an appointment (choosing a specific day and time) if the listed pharmacy does not honour booked appointments. In my opinion it should not be listed as a provider for this service. I will never use this pharmacy again, even though it is directly opposite my doctor’s surgery.
Visited May 2025
Review titled Mayday Community Pharmacy
Replied on 20 May 2025
Dear M Walsh, We are sorry that you have had this experience from our Pharmacy. We always strive to provide the best service possible to all our service users. Unfortunately we have failed in serving you better on this occasion. We shall investigate this occurrence and action such that this does not happen again to you or anyone else. We hope that you will allow us to continue providing you with good care and service going forward.
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Review titled Very rude and Clueless Pharmacist Worst experience
Rated 1 star out of 5
by G Vadadoriya - Posted on 08 April 2025
I would give even less then 1 star for this Pharmacy. My worst experience in this pharmacy ever today. We came to do a consultation for our son and it took half an hour waiting and after that Pharmacists not even look for 2 sec and said its Hay fever. Then he suggest child liquid syrup. When we ask is there any alcohol contain in it? He rudely said I don't know not even bother to check in medicine contains on bottle or search in system. My child was feeling really bad and they treat me like this. I am absolutely appalled at this level of service. I would not recommend this pharmacy to anyone not even my worst enemy. I don't now why my GP suggest us to go for consultation here. Stay away from this rude and clueless pharmacist.
Visited April 2025
Mayday Community Pharmacy has not yet replied.
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Review titled Sold Emergency Contraception I was meant to receive for free
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2024
Since I am under 24, I am meant to receive emergency contraception for free. The clerk asked how old I was, I said 23 and proceeded to charge me £25. At this time, I didn’t have £25, I was frantically asking around to borrow money to pay for it as I believed it was my only option. I then found out they were meant to provide it for free. I know I am not the only young person who has felt backed into a corner when something like this happens. The clerk knew I didn’t have the money and that I was entitled to help for free yet he took advantage of me. I would appreciate a refund.
Visited June 2024
Mayday Community Pharmacy has not yet replied.
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Review titled Very unhelpful
Rated 1 star out of 5
by Maurice Collins - Posted on 23 April 2024
I called into the pharmacy for a covid vaccine as the nearest to my address, the website states clearly that it is a walk in service, there was one lady waiting, I was informed that I had to make an appointment, I stated that it doesn't say that on the website, I'm on oxygen support as I suffer from pulmonary fibrosis, and it's obvious to anyone that I have a medical condition, even pointing this out to the staff member it had no effect, this really is not good enough, I struggled to get there and back home, they need to get their website in order
Visited April 2024
Review titled Mayday Community Pharmacy
Replied on 24 April 2024
Dear Mr Collins, I am sorry that you found our service lacking your expectations. We streive to provide the best service possible. I have investigated the situation that let to your complaint. I have found that you had arrived at a time when the last dose from the vaccine vial was reserved for the last booked patient for the day. If we had opened another new vial, we would risk wasting vital NHS funds as we would have to dispose of the balance of the doses. The staff at the Pharmacy attempted to explain this to you, however you had left the Pharmacy whilst they were explaining this. The staff are more than happy to see you if you are able to return there earlier in the day, before close to end of clinic time, or if you book an appointment on the NHS booking site. If you are struggling to make the journey due to your health condition then you may be able to contact your GP to arrange a home visit. This way we will maintain a good service whilst also ensuring a cost effective use of NHS resources.
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Review titled Excellent service
Rated 5 stars out of 5
by Shin - Posted on 13 March 2024
I rushed into this pharmacy as it was close to my bus stop and the next bus was inky 6 mins away! Luckily there was no queue at that time and I mentioned my bus time and they quickly filled my prescription for me so that I had enough time to get in the bus (the next was 20mins away). Lovely and friendly staff
Visited March 2024
Mayday Community Pharmacy has not yet replied.