MARSH LANE PHARMACY
RYALLS PARK MEDICAL CTR, MARSH LANE, YEOVIL, SOMERSET, BA21 3BAContact details and opening times
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Reviews
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Review titled Highly unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2025
I went to pick my prescription patches were unavailable I asked for alternative patches which the same pharmacy dispensed last time one it was shortI was rudely told that we can’t do that and I was accused of screaming I want then offered an alternative to be picked up at a later date
Visited April 2025
Review titled MARSH LANE PHARMACY
Replied on 30 April 2025
Dear patient, I was expecting you to come and collect the medication that we kindly dispensed for you but unfortunately you sent someone else on your behalf to collect it and I didn't have the opportunity to resolve the matter with you. I kindly asked your representative to pass you a message to give me a call to resolve the matter but two weeks past and there was no call. Unfortunately, when you came to collect your medication and the item you were after has been out of stock for a long time, I was trying to explain to you your options but you were not listening to me as you kept talking with a raised voice. I had to raise my voice in order to be heard. As you are also a healthcare professional, I was expecting that you would have more of an understanding of the dispensing process and also what serious shortage protocol entails. I certainly was not expecting to be shouted at. I am sorry that you feel that I was rude to you. I was just trying to explain how serious shortage protocol works and what we us pharmacists can do, using clinical judgement. It is not obligatory by any means to change prescribed medications at our will. As the regular pharmacist in Marsh Lane Pharmacy, I am responsible for safeguarding my patients and administer safe and effective medications for them. I will be happy to hear back from you and resolve the matter. Thank you, Ioannis Klappas Pharmacist Manager Marsh Lane Pharmacy
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Review titled Poor pharmacy care
Rated 2 stars out of 5
by Anonymous - Posted on 12 March 2024
The pharmacy is run with locum pharmacists, which should all do the same job, but in this case have conflicting and inconsistent advice when it comes to prescriptions. The pharmacist I most recently spoke to was condescending, unconstructive and rude, and then totally blew the point he was trying to make out of the park by handing over the medication anyway! The worker bees in the chemist are the most helpful, polite and considerate people – they are a credit to the pharmacy, just let down by their management. Shame.
Visited March 2024
Review titled MARSH LANE PHARMACY
Replied on 12 March 2024
Dear patient, Thank you for your feedback. My name is Ioannis and I am the new pharmacist manager for the newly formed Marsh Lane Pharmacy. I am sorry that you felt like that when you talked with me most probably. I can assure you that me personally and the whole team are very passionate about our jobs and we always aim to provide the best patient care. You can always give us a call on 01935427191 or pop in the pharmacy if you want to provide us with more details so that we can clarify what went wrong and how we can improve in the future. Regards, Ioannis