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Macks Pharmacy

2 EDEN PARK AVENUE, ELMERS END, BECKENHAM, KENT, BR3 3HN

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Awful customer service

    Rated 1 star out of 5

    by Hilary Speed - Posted on 09 April 2024

    Rude, unhelpful, pharmacist doesn’t have a clue. Lovely blonde lady who should move on somewhere else. Raising voice at me over repeat prescription Awful

    Visited April 2024

    Report as unsuitable

    Review titled Macks Pharmacy

    Replied on 11 April 2024

    Dear Ms Speed. Apologies for the poor experience you seem to have experienced at Macks Pharmacy and thank you for your feedback.I am Rajnish Patel, Superintendent Pharmacist of Ishrosh Healthcare Ltd. When matters like this are brought to my attention I am anxious to try and understand our patient's feelings and the service that has fallen short of their expectations Please feel free to contact me when you have a chance by email to rajnish.patel@nhs.net so that I may resolve any issues promptly. Your feedback is invaluable and we are committed to addressing any concerns to enhance our service.

    Report as unsuitable


  2. Review titled Rude unprofessional behaviour

    Rated 1 star out of 5

    by Rebecca Harris - Posted on 12 July 2023

    Staff member with a dreadful attitude. She even Made a comment to the pharmacist about something I was ordering. Unprofessional behaviour.

    Visited July 2023

    Report as unsuitable

    Review titled Macks Pharmacy

    Replied on 17 July 2023

    Dear Ms Harris Thank you for your feedback- I would like to investigate this matter further to ensure this does not happen in the future and so that I may speak to you directly.I would therefore appreciate a message detailing the incident to my personal email rajnish.patel@nhs.net. Rajnish Patel Superintendent Pharmacist

    Report as unsuitable