Lydney Pharmacy
33 Newerne Street, Lydney, Gloucestershire, GL15 5RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
The lady that took my prescription looked at my name and physically scoffed at it. Now I appreciate I have a long surname but it’s my name and I don’t expect to be ashamed of that. More customer service training is needed unfortunately as she was just plain rude.
Visited March 2024
Review titled Lydney Pharmacy
Replied on 18 February 2025
Thank you for your feedback this is very important for our continuous improvement. Please feel free to ring or pop in for any support.
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Review titled Rude dispenser
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
The person who is responsible for dispensing was very rude. I’d been referred by 111 to collect a prescription and because it was 10 minutes before lunch he refused to do it. They struggled to find it on the system and he told me to go back home and ring later to see if it was ready. The whole point of 111 issuing the prescription is because I needed them as soon as possible. The girls found the prescription and he yet again refused to process even though he had 8 minutes before lunch. The girls even said you’ve got 8 minutes to do it why don’t you just do it. He left it right until 1pm before dispensing although the girls had done all the hard work. Do not recommend going here if you can help it. Incredibly rude and feel for the other staff.
Visited June 2023
Review titled Lydney Pharmacy
Replied on 18 February 2025
Thank you for your feedback this is very important for our continuous improvement. Please feel free to ring or pop in for any support. we will investigate the above