LONNEN PHARMACY
295 TWO BALL LONNEN, FENHAM, NEWCASTLE UPON TYNE, NE4 9RXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service and no explanation
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2025
I recently had a frustrating experience at this pharmacy when trying to request a repeat of an ointment previously provided through the Pharmacy First scheme. The pharmacist refused, stating it hadn’t been 14 days since the initial application—despite NHS guidance and a previous pharmacist advising that a 7-day interval is acceptable for reassessment and reissue. To make matters worse, they were more than happy to sell me the same product for £17 over the counter, but unwilling to provide it under the NHS scheme, even though it was both appropriate and necessary. It gave the impression that financial gain was prioritised over patient care. Adding to the sense of being dismissed, the staff had only just returned from their dinner break and seemed rushed and disinterested, as if they couldn’t be bothered to deal with the request properly. This lack of professionalism and consistency was really disappointing. I hope the pharmacy will reflect on this experience and take steps to offer fair, compassionate, and guideline-based service to all patients—especially when operating under NHS schemes intended to support community health.
Visited May 2025
LONNEN PHARMACY has not yet replied.
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Review titled Infective prescription
Rated 1 star out of 5
by J.t foster - Posted on 22 February 2025
Supplying sub standard sildnafil .milparm .sildnafil totally infective.. .will get prescription filled elsewhere in future.
Visited February 2025
LONNEN PHARMACY has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2024
Ordered my prescription from the doctors sat 19th October,Doctors sent it to this pharmacy Monday 21st Oct,no text to say it's ready,so went up Friday 25th October and they said we are just doing it now a week for a four item prescription!!come on guys it's sloppy to say the least!.Then 1 item not available After waiting a week! Look all I'm saying is don't bother here it was dreadful under boots it's diabolical now.....
Visited October 2024
LONNEN PHARMACY has not yet replied.
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Review titled Prescription
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
I thought of changing when boots sold up, but I have nothing but great things to say. I have had no problems at all with my prescriptions the staff treat me with respect and very knowledgeable, nothing is a problem. Thanks again, keep up the great work.
Visited October 2024
LONNEN PHARMACY has not yet replied.
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Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
This pharmacy was bad when it was boots but since it was taken over it’s got worse. They no longer text to advise items are ready and they don’t email even though they say they will. If you go in the staff are all in the back and don’t want to help. It’s very disappointing that my local pharmacy is so bad.
Visited September 2024
LONNEN PHARMACY has not yet replied.