Locking Pharmacy - Ratings and reviews
Reviews
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Review titled Ageist
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
For the last 4 days I have what feels like an oncoming ear infection. My ear is slightly swollen and there is a fair amount of pain in my left ear. When going to the pharmacy I explained my situation to the lady on the front desk. After she listened to my problem she went back and explained the situation to what seemed like the senior member of the pharmacist so she could advise. I overheard the lady say I was too young (I’m 30 years old) to prescribe something it will just go in a week so didn’t even look in my ear. I was then told that the service to look at what could be an ear infection was only for children. This goes against the advice on the NHS website. I was told to just take paracetamol and if it hasn’t gone in a week to go to the doctor. All of this advice without even taking a look at my ear let alone looking inside it with equipment like stated on the NHS website. I feel like I’ve been a victim of ageist discrimination and the senior pharmacist made me feel like I shouldn’t have been there despite specific advise from the NHS website saying a pharmacist can take a look in my ear and prescribe something if the ear is swollen and or fluid coming out which it has both. I’m appalled by the service. The same pharmacist misdiagnosed my sons condition a few months back to and after having a doctors appointment and being prescribed something for my sons condition, when I went to collect the prescription (off the same senior pharmacist) she had lots of choice words about how the doctor is wrong and this wasn’t the write prescription. It turned out she was just wrong and didn’t like what the doctor had prescribed over her initial advise. We used the prescription medicine and the problem was fixed. Overall I’ve had multiple bad experiences with this particular senior pharmacist who has treated me poorly on more than one occasion.
Visited February 2024
Locking Pharmacy has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Put in repeat prescription sent on the 3rd of March receptionist and doctors said it went through on the 3rd of March is now the 10th of March. Still no tablets that’s using Locking Chemist on Tuesday, the 7th of March put through a prescription for my husband in Banwell Chemist at 4 o’clock in the afternoon for tablets ready to be picked up from Chemist the 2 chemist belong to the same person what’s going wrong? Why do locking take 7days and still no tablets and banwell gets tablets ready the same day
Visited March 2023
Locking Pharmacy has not yet replied.
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Review titled Not a good practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
You can never get through to them on phone it just rings and then it says this person is not available when you order prescriptions they don't always have it ready or forget to order it
Visited June 2022
Locking Pharmacy has not yet replied.
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Review titled Consistently outstanding.
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
This pharmacy filled a much needed gap in the village, and has since become a hub for the community. They have always been warm, welcoming, professional, knowledgeable and utterly inclusive. During Lockdown and Covid, they led the pharmaceutical response for the local area, providing essential reassurance. As with any service provider, things will never be 100% right 100% of the time, but it's unfair and unrealistic to expect that, and it says more of the humanity of people who bare grudges for minor errors than it does of the Service itself. "No one makes a mistake on purpose." A credit to the team, and very welcome!
Visited May 2022
Locking Pharmacy has not yet replied.