Lj Collis & Co
9-11 ST.LEONARDS ROAD, BEXHILL-ON-SEA, EAST SUSSEX, TN40 1HJContact details and opening times
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
Rang to chase a prescription issued to Collis 8 days ago. It takes a long time to get through - phone rings for ages then cuts off. Eventually spoke to a woman who was very short with me. Told me they are busy and there has been a bank holiday I appreciate that, but my mother has been without her medication for a week. The prescription went to the surgery in good time, and such a delay is worrying. The person on the phone just reiterated they were busy and there had been a bank holiday. She wouldn’t listen. Very short and very rude. She put the phone down on me. If you can’t handle the business, don’t take it on. When people have no choice but to follow up, an apology and an update is better customer service than an angry excuse. However under pressure you are there’s no excuse to be so rude and unhelpful.
Visited May 2024
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