Reviews

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1. Review titled Poor Customer Service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 29 April 2024

   Today was like previous encounters, poor customer service was evident, with staff seemingly unenthusiastic about interacting with the public. Despite a queue, there was enough staff to handle the busy period adequately. There was a lack of acknowledgment or apology for the wait, nor any explanation for prioritising other tasks over serving customers. phone calls this morning seemed to take precedence over face-to-face interactions. Perhaps it's time to provide these NHS employees with proper customer service training and support.

   Visited April 2024

   Report as unsuitable

   Lalys Pharmacy has not yet replied.

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