Knights Catshill Pharmacy - Ratings and reviews
Reviews
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Review titled Disappointing Service
Rated 4 stars out of 5
by Claire - Posted on 02 January 2024
This pharmacy is normally an asset to our village, convenient, helpful and professional. However, I have just been served by a sullen, gum chewing receptionist for whom I seemed to be an inconvenience. Her immediate reaction to my request was a no we don't have that. I had to push for her to seek advice and was then told it can be ordered in for tomorrow. This does not instil confidence or trust in you as a professional health service. Immediate attention to customer care training especially in a sensitive environment should prevent further incidences. It could even be delivered by the usual receptionist who is lovely, discreet, friendly, welcoming and helpful. I am just grateful I wasn't really ill desperately looking for immediate help - aren't we meant to be using pharmacies more to take pressure off GP's??
Visited January 2024
Review titled Knights Catshill Pharmacy
Replied on 12 April 2024
Thank you for the constructive feedback Claire. We always strive to deliver a friendly and efficient service from all our branches and are disappointed this was not the case when you visited. Please accept our sincere apologies Yours, Knights Pharmacy
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Review titled Prompt Service
Rated 5 stars out of 5
by Barry West - Posted on 17 May 2023
A prescription was sent to Pharmacy on Monday this week. I called in on Tuesday to check availability to find items were on order and would be in later. Pharmacist phoned me 2 hours later to say they were available for collection that day. That's what I call prompt, efficient and friendly service. Knights is a great asset to Catshill Village.
Visited May 2023
Review titled Knights Catshill Pharmacy
Replied on 12 April 2024
Many thanks for your review Mr West. It is always great to read such kind comments. Knights Pharmacy Team.