KENT PHARMACY
104 WALTON ROAD, EAST MOLESEY, SURREY, KT8 0DLContact details and opening times
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Review titled Kents Pharmacy cannot get prescriptions orders correct.
Rated 1 star out of 5
by Nicholas Wallace - Posted on 14 February 2025
On multiple occasions when my 5 prescriptions are collected the order is only partly complete and this involves returning to the pharmacy to collect the missing items. Today my wife had to return six times. 1 to ask for the prescription. 2 to collect prescription when she discovered there were only 3 items instead of 5 and was told that she needed to bring back the written prescription list. 3 back to pharmacy with the list. 4 back to pharmacy to collect the prescription. She got home to find there was still one item missing. 5 back to the pharmacy to complain. Told that it would be 20 minutes to produce the omitted item. 6 back to pharmacy to collect omitted item. I have had the same tablets prescription for the last 14 years and I think that it is deplorable that staff at Kents have been unable to complete my prescription orders satisfactorily on this and many previous occasions.
Visited February 2025
Review titled KENT PHARMACY
Replied on 17 February 2025
Dear Mr Wallace, Thank you for bringing this to my attention. I do hope you are satisfied with the outcome and explanation over the telephone about how repeat dispensing and repeat prescriptions work within pharmacy. I do also hope that you are happy with the plan we have put in motion to ensure that your prescriptions are requested a few days prior to being collected to ensure that the above incident does not occur again in the future. Kindest Regards, Kents Pharmacy