JHOOTS PHARMACY
LEY HILL SURGERY, 228 LICHFIELD ROAD, SUTTON COLDFIELD, WEST MIDLANDS, B74 2UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2024
Went to collect a perscription, as usual staff pay very little attention to customers, one member of staff really doesn't seem to be up to the job at all, tried to give me someone else's prescription, they had literally just spoken to the customer then tried to give me their Perscription, didn't check names or address, I had to point out that it wasn't my perscription. The whole place is dirty and messy looking, generally extremely unprofessional
Visited December 2024
JHOOTS PHARMACY has not yet replied.
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Review titled Ridiculously unreliable
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2024
Online and at the pharmacy, everything says they close at 6:30pm. Turned up 6:10pm today and shutters already down. They regularly don’t open when they say, and randomly close for lunch sometimes too, despite their opening hours not reflecting this.
Visited September 2024
JHOOTS PHARMACY has not yet replied.
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Went in to collect a perscription on Wednesday, was ignored by 3 members of staff while they continued what they were doing, very unprofessional and rude, it took a while until a member of staff came over to speak to me, even though they had already seen me arrive and made no attempt to even acknowledge me. The medicine was out of stock so returned Friday before their stated closing time, and they were already closed.
Visited July 2024
JHOOTS PHARMACY has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
This pharmacy is attached to our GP practice, so I use for convenience. I have used the pharmacy for a number of years without to many problems - they have recently changed hands again. When you go in you are ignored until the staff member is ready to serve you. With my last prescription request, approx 6 weeks ago, 1 item was out of stock. I have been back several times each time a tray of paper is checked then the computer only for me to be told its still out of stock. Trying to call is impossible it has always gone to a message. When I asked why its taking so long - 2 more staff came into sight and at the same time they both informed me it's the supplier and not our fault. This maybe but no apology offered and I was told the only solution was for me to go back to the doctor to get new prescription and go elsewhere. I will be going elsewhere from now on.
Visited June 2024
JHOOTS PHARMACY has not yet replied.
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Review titled Attached to a great GP but truly terrible service
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
Unfortunately regularly visit this pharmacy. The staff are usually more interested in chatting between themselves than serving customers so prescriptions take far longer than necessary to collect. When asking simple timeframe questions, often the staff members look at you clueless and blank. There’s a very unprofessional handwritten sign up (with spelling errors across it) often saying they’re short of staff and to be patient, but with 3 staff members behind the counter and seemingly no appreciation for people’s time, there’s zero attempt to be as quick as they would be able to based on their levels of looking around doing nothing and chatting amongst themselves. According to the timings online the pharmacy doesn’t close for lunch, yet today there’s a (very scrawny handwritten) sign up saying closed for lunch til 2:30. At 2:35 there were 7 people waiting in front of the still-closed shutters, many of whom were elderly. Again, showing a lack of respect for those the pharmacy serves in the community.
Visited April 2024
JHOOTS PHARMACY has not yet replied.