JEPHSON PHARMACY
Wroughton Health Centre, Barrett Way, Wroughton, Swindon, Wiltshire, SN4 9LWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unorganised, Unprofessional, Unfit for purpose
Rated 1 star out of 5
by Matthew R D Currington - Posted on 04 October 2023
In the past 12 months, I've had to revisit Jepson Pharmacy multiple times to collect my medication as it wasn't ready or they simply couldn't find it, the last two months I had to visit 3 times before successfully collecting, resulting in almost 2 weeks from the date of prescription request to the collection date. Wait time to be served, regardless of the time of day, seems to be a minimum of 20 minutes, resulting in at least an hour wasted each month (when you factor in the multiple wasted trips to collect). I have, on several occasions witnessed staff chatting to people in the shop whilst there is a queue of people waiting to be served. I don't necessarily blame the staff though, as there appears to be little leadership or examples being set. There is a definite habit of telling customers to come back in a few days whenever there's a problem. Both my partner and I have long-term heart conditions that require regular medication so we need a service that can be relied upon, as I'm sure most regular pharmacy users also need. This pharmacy used to be run very well, with the odd delay or issue, but these were always the exception, not the norm, it has totally flipped now and it's a rare exception that a transaction in there goes smoothly. We have given Jepsons a lot more chances than they deserve as we really wanted to support our local pharmacy, but they have made this impossible now, they are simply not fit for purpose any more, which is a great shame.
Visited August 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Worst pharmacy I ever used
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Wait one hour while others come in after me and get thier prescription when I query the wait I get a smirk and shrug of the shoulders, twice I wait an hour and still they can't supply all the prescription and give an owing note, I call to ask if item is ready they said yes then when I go to collect they don't have it, they told me another time doctor did not send prescription through I check in doctors they insist it did go through after I wait another 45 minutes in jephsons and leave with nothing, this is the worst pharmacy i could imagine, totally useless service and I never been messed around so much,I'm having my prescription sent elsewhere now and can't believe how jephsons has a 3.5 star rating, its not even worth zero.
Visited May 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Worst pharmacy ever!
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
From May onwards this year I have had problems after problems with this Pharmacy. It was getting to the stage where I dreaded going in for my prescriptions. Even though I telephoned ahead and was told my prescription was ready,when I got to the pharmacy the prescription was either missing or not ready. So many people waiting and being told the same thing. This is just not good enough. One thing more, on one of the occasions I was offered to have my blood pressure taken! I took up the offer and was told the blood pressure equipment was not working properly and I had the pressure taken 4 times!!! We all need our blood pressure taken whilst waiting in the never ending queue at this really awful pharmacy. Needless to say, I go elsewhere now.
Visited May 2023
JEPHSON PHARMACY has not yet replied.