JEPHSON PHARMACY - Ratings and reviews
Reviews
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Review titled Excellent service given
Rated 5 stars out of 5
by Sandra Blake - Posted on 22 March 2024
I have just had the most courteous and professional service any one could ask for. I had my blood pressure taken and due to it being high I came away with a monitor for 24 hours. On my return they sat and discussed the readings and then escorted me to the doctors reception to arrange an appointment. I would like to thank the staff for being patient and very professional.
Visited March 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Awful Pharmacy
Rated 1 star out of 5
by Elaine - Posted on 04 October 2023
Jephsons pharmacy has really gone down hill since it has been taken over. I put in a repeat prescription on the 1st Sept 23 and did not receive my item until the 20th Sept 23, bearing in mind this was for very important heart medication (Beta Blocker) so if i had of run out it could of been serious, but the staff just don't seem to care. I went in 3 times for this medication only to be sent away and told to come back the next day over and over, each time waiting in a queue and taking up to 30-45 mins each time. This isn't the only time this has happened so I have now lost faith in them and gone elsewhere. I'm now using an online repeat prescription service, who have been excellent and on time. The atmosphere in there is awful and the whole place is outdated and needs a revamp and a clean, what a shame.
Visited September 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Unorganised, Unprofessional, Unfit for purpose
Rated 1 star out of 5
by Matthew R D Currington - Posted on 04 October 2023
In the past 12 months, I've had to revisit Jepson Pharmacy multiple times to collect my medication as it wasn't ready or they simply couldn't find it, the last two months I had to visit 3 times before successfully collecting, resulting in almost 2 weeks from the date of prescription request to the collection date. Wait time to be served, regardless of the time of day, seems to be a minimum of 20 minutes, resulting in at least an hour wasted each month (when you factor in the multiple wasted trips to collect). I have, on several occasions witnessed staff chatting to people in the shop whilst there is a queue of people waiting to be served. I don't necessarily blame the staff though, as there appears to be little leadership or examples being set. There is a definite habit of telling customers to come back in a few days whenever there's a problem. Both my partner and I have long-term heart conditions that require regular medication so we need a service that can be relied upon, as I'm sure most regular pharmacy users also need. This pharmacy used to be run very well, with the odd delay or issue, but these were always the exception, not the norm, it has totally flipped now and it's a rare exception that a transaction in there goes smoothly. We have given Jepsons a lot more chances than they deserve as we really wanted to support our local pharmacy, but they have made this impossible now, they are simply not fit for purpose any more, which is a great shame.
Visited August 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Worst pharmacy I ever used
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Wait one hour while others come in after me and get thier prescription when I query the wait I get a smirk and shrug of the shoulders, twice I wait an hour and still they can't supply all the prescription and give an owing note, I call to ask if item is ready they said yes then when I go to collect they don't have it, they told me another time doctor did not send prescription through I check in doctors they insist it did go through after I wait another 45 minutes in jephsons and leave with nothing, this is the worst pharmacy i could imagine, totally useless service and I never been messed around so much,I'm having my prescription sent elsewhere now and can't believe how jephsons has a 3.5 star rating, its not even worth zero.
Visited May 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Worst pharmacy ever!
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
From May onwards this year I have had problems after problems with this Pharmacy. It was getting to the stage where I dreaded going in for my prescriptions. Even though I telephoned ahead and was told my prescription was ready,when I got to the pharmacy the prescription was either missing or not ready. So many people waiting and being told the same thing. This is just not good enough. One thing more, on one of the occasions I was offered to have my blood pressure taken! I took up the offer and was told the blood pressure equipment was not working properly and I had the pressure taken 4 times!!! We all need our blood pressure taken whilst waiting in the never ending queue at this really awful pharmacy. Needless to say, I go elsewhere now.
Visited May 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Poor service and incorrect medication
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
Medication was collected from the pharmacy on the day after a procedure. On arriving home it was found to be incorrect. On returning to the pharmacy 25 minutes before they closed there was a queue of 6 people outside the door. This queue didn't move in 20 minutes, then 5 minutes before closing time a lady came out and told us we wouldn't be seen that day and they were closing. This resulted in extreme pain as we were unable to collect medication prescribed following a medical procedure. The procedure was on Friday afternoon, we tried to collect the prescription on Saturday morning, and were unable obtain the correct medication until the Monday.
Visited March 2023
JEPHSON PHARMACY has not yet replied.