JAYS PHARMACY VIRGINIA WATER
17 STATION APPROACH, VIRGINIA WATER, SURREY, GU25 4DWContact details and opening times
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Review titled Terrible experience
Rated 1 star out of 5
by Sarah - Posted on 22 December 2023
Tl;Dr - would recommend against going to this pharmacy to collect a prescription if you’re not registered with them. I had quite an upsetting experience at Jay’s Pharmacy Virginia Water very recently: Due to long queue times & heightened anxiety during Covid, I moved over to an online delivery service for my medication. Unfortunately, this isn’t fool proof & can occasionally end in my prescription being put back into the NHS system, receiving a bar code & serial number that I can take to a pharmacy to request & collect in person. I explained my situation to the person at the till & was waived off, told they can’t help me & that I should register with them & support local pharmacies. If my circumstances change I’d love to, but I won’t ever step foot in that pharmacy again after seeing how little they care about people if they aren’t registered. After receiving the slight scolding for using a delivery service, I explained that I understood, but for the moment I was low on medication & was focussed on sourcing that before thinking about registering. I was told they couldn’t help me. I explained that the prescription was back in the NHS system & I had the bar code which can be taken to any pharmacy. Frankly, how I receive my prescriptions shouldn’t have factored into it at all, you are allowed to go to a pharmacy with a bar code to collect. They are, of course, allowed to refuse service, but to do this on the basis that I am not registered with them when there is no mention of this as a pre-requisite for collecting prescriptions anywhere seems unfair. After I explained that they physically can help me, if they want to, begrudgingly another member of staff was called over to speak to me. This person understood a little bit more about the system & said they’d go back & see if they could help. After 5 mins I was informed by the original member of staff & a different member of staff, that they didn’t have the stock in & with a smile (quite smugly) told me again that they can’t help me, but if I had been registered with them then they would have been able to do more, & told me again to support them as a local pharmacy. I confirmed that there was nothing they could do to help, & that I’d have to go to another pharmacy, they said yes. Despite knowing they could order in, I couldn’t be bothered to fight it. I left this pharmacy and went to a great one in Chertsey (who I also am not registered with). The staff were fab, didn’t have all the stock in but immediately offered to order it for me to pick up the following day, and ensured I had enough medication to be covered until they had the full stock amount. This showed just how unhelpful and rude the staff at Jay’s Pharmacy had been. People use prescription delivery services for all kinds of reasons, from mental health to mobility. I hate to think how someone with limited mobility would’ve been affected in this situation, disadvantaged/punished for using a service that they need and are entitled to use.
Visited December 2023
JAYS PHARMACY VIRGINIA WATER has not yet replied.