HURN CHEMIST - Ratings and reviews
Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
During the last 2-3 months the customer service has been very bad. I have ordered my prescription, the pharmacy haven't even bothered to try to order it if out of stock, and have returned it to Spine and asked me to try other pharmacies, or recommended weaker products. It's just like they can't be bothered. I used Hurns for a while with good results, but not anymore and I have been forced to change to a more caring pharmacy.
Visited February 2024
HURN CHEMIST has not yet replied.
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 29 December 2022
Review: I have used this pharmacy for several years and have always found the staff and service to be excellent. Unfortunately the Unthank Road pharmacy fell short today as they were unwilling to fulfill a valid prescription issued by an internet physician service. Increasingly people are having to rely on internet doctors , particularly for urgent issues, as access to NHS doctors can be very limited in the short term. Most pharmacies recognise this and are able to provide this vital additional service . Despite being in some discomfort I was forced to go to another pharmacy in Cringleford who provided the medication. I feel that Hurns needs to look at this again and from the viewpoint of its customers rather than its own convenience. It cannot be difficult to access this nationally established and recognised platform so I wonder if the decision not to adopt it is partly commercial ? I really hope not as the pharmacy occupies an important place in its community and is relied on and trusted by a large number of people locally.
Visited December 2022
HURN CHEMIST has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2022
The pharmacy is lot better after taking over and it has become more efficient. Shop floor fully stocked up and the friendly staffs. The manager even went beyond my expectation to deliver my husbands medication after his shift. Highly recommended.
Visited May 2022
HURN CHEMIST has not yet replied.
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Review titled Refund refusal
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2022
Hurn chemist on Unthank Road gave me the wrong prescription and refused to refund me or rectify the situation.
Visited April 2022
HURN CHEMIST has not yet replied.