Horsell Pharmacy - Ratings and reviews
Reviews
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Review titled Shocking attitude
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I was told that one of my medications was out of stock and they were uncertain when it would be back in stock. the person suggested going back to the surgery and seeking an alternative. Despite this, they tried to charge me for the prescription and the person got annoyed and short when I challenged the charge. When called on her attitude, the lady got quite aggressive. I am unsure what the staff gain from confronting patients in this manner. I would suggest that you keep an eye on what they are charging you as they attempted to charge me for a medication that not be available in future.
Visited January 2024
Horsell Pharmacy has not yet replied.
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Review titled Very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
I changed my pharmacy to this one as I had read some good reviews and the service at my last one was very poor I have now got my first prescription and registered as it was dispensed very fast the day I handed it in.
Visited October 2023
Horsell Pharmacy has not yet replied.
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Review titled Appalled by their attitude.
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Waited for 20 minutes whilst listening to the staff(do they realise they can be heard?) clearly trying to find my prescription "I've seen it." I was then accused of already collecting it. I had not and then accused that someone else must have collected it for me - no again. I was then begrudgingly issued with the medication and told that I would have to produce ID next time I wanted to collect a prescription and they would only give it to me. What if I was ill in the future and unable to collect? I felt humiliated and that I was being punished for what was clearly their mistake. Not only that but who have they given my prescribed medication to and what if that person isn't savvy enough to realise they have been given the wrong medication?
Visited February 2023
Horsell Pharmacy has not yet replied.
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Review titled Great service under these difficult times
Rated 5 stars out of 5
by Rod and caroline - Posted on 06 May 2022
Always very helpful and kind I have had no problems with there attention to my difficulties with my doctors not always sending through the full prescription. Thank you
Visited April 2022
Horsell Pharmacy has not yet replied.