HILLTOPS PHARMACY
HILLTOPS MEDICAL CENTRE, KENSINGTON DR, GREAT HOLM, MILTON KEYNES, BUCKINGHAMSHIRE, MK8 9HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Too busy to forgot the prepare the medication properly
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2025
My son was prescribed antibiotics by our GP, and I took the prescription to HillTop Pharmacy. The staff informed me that the wait time would be 30 minutes, which I understood given how busy it was. When I finally received the medication in a sealed packet, I assumed everything was prepared correctly. However, upon reaching home, I was surprised to find that the medication had not been properly mixed—it was still in small soluble particles instead of a liquid solution. The instructions clearly stated that the pharmacist should mix it with water before dispensing. As a result, I had to return to the pharmacy and wait an additional 20 minutes for them to prepare it properly. Being busy is not an excuse for handling medication carelessly. Many vulnerable patients rely on pharmacists, trusting that their prescriptions are prepared with the right attention and care. Additionally, the front desk staff should be more patient and courteous rather than being rude to customers.
Visited March 2025
HILLTOPS PHARMACY has not yet replied.
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Review titled Disgusting customer service
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2024
I have been going to this pharmacy and doctors for years and the customer service is appalling. You get shouted at if you try to pick up your medication to early and they want now 10 days in advance as I tried to explain with some controlled medication the doctors will not request this, then to be told that they will by a pharmacy clerk with no qualifications to answer this. One individual is extremely rude and calls out all personal data, including drugs, address etc and has told me to go else where if I expect my medication to be done the same day in a very rude tone, even though I have ordered it 8 days ago. This level of customer service is disgusting and needs to be sorted ASAP.
Visited November 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled Not to good chemist
Rated 3 stars out of 5
by Bella - Posted on 24 May 2024
Every month I get my medication delivered and 9 out of 10 I don’t get what I’ve ordered they never answer the phone today I’m missing 5items and antibiotics and it’s bank holidays the chemist as gone down hill there about 5staff in the chemist now I understand why people complain.
Visited May 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Rebecca Hillery - Posted on 09 April 2024
Over the last few months the service at Hilltops Pharmacy has dropped significantly. Most recently, my repeat prescription took an excessive amount of time to process. Leaving me without medications. When I telephoned the pharmacy, the staff were not able to give consistent messages around the timelines. There is no guarantee when you will get your medications. Consistently, personal details are shouted out in the pharmacy, including name, address, and medications. I have moved to another pharmacy, and would strongly suggest that others do the same.
Visited April 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled has gone down hill
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
I normally have my prescription meds delivered as can not get to the pharmacy between there opening hours mon-fri and they do not open on a saturday. i called today to re arrange delivery and was advised i need to collect !!! normally they deliver to a secure box outside my front door and have always posted them in there as you need a key to open. i was told they can not post in there as can not post meds.. i will now go on line and arrange a online pharmacy that will post.
Visited April 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled Poor - Didnt know where a controlled drug was!
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Poor. Told me that they could not locate my prescription "as I cant fish it out of that lot". I was told to come back, or take my prescription elsewhere, as they needed 48 hours to fulfil my request (this was an emergency order). I have used this Pharmacy for my regular monthly medication for years. Obviously my custom isn't appreciated. I was concerned that a controled drug was not to hand or in a place that was monitored and tracked. As such I will be reporting this to the CQC.
Visited February 2024
HILLTOPS PHARMACY has not yet replied.