Hepworth Chemist
20 GREENSIDE, LOWFIELDS,INGLEBY BARWICK, STOCKTON-ON-TEES, TS17 0RRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hepworth Chemist.
Reviews
-
Review titled Unprofessional
Rated 1 star out of 5
by Kimberley Bagley - Posted on 11 April 2025
I was very embarrassed about visiting the pharmacy so I waited until all customers had left. I spoke to the sales assistant and explained that I have a fungal nail infection so needed some treatment. Her response was to screw her face up and say 'errrr'. She then shouted to the pharmacist who gave exactly the exact same reaction. I have never been so embarrassed in my life, especially from people who are supposed to be professional and deal with these sort off issues. I left feeling upset and completely embarrassed. I will definitely not be going back there again. These people obviously have no training to deal with delicate medical issues.
Visited April 2025
Hepworth Chemist has not yet replied.
-
Review titled Going elsewhere after 33 years!
Rated 1 star out of 5
by Graham Laverick - Posted on 27 August 2024
In the last 2 years we have experienced 1. Several IOUs issued as they couldn't complete prescription. 2. Wrong dosage issued for regular prescription. 3. The chemist without discussion changed us to home delivery. We called and told them we didn't want home delivery. Reason behind the change is the chemist has limited shelf space for prescriptions. 4. Next prescription, received an e-mail at 7.20 pm on a Friday to say my prescription would be delivered between 10.30 & 17.30 on the Tuesday after a Bank Holiday. The email advised to call to alter the delivery. However the chemist is closed until 08.30 on Tuesday! So, I go to the chemist at 08.30 to be told the prescription is at another branch ready for delivery. Shocking decline in service over the last 18-24 months and all trust has gone.
Visited August 2024
Hepworth Chemist has not yet replied.