HAMMERSMITH PHARMACY
109-111 FULHAM PALACE RD, HAMMERSMITH, LONDON, W6 8JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exasperating
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2025
Exasperating is the word which describes my experience with this pharmacy over the last few years under the new ownership. It has become a nightmare trying to collect medications which have been prescribed electronically - to wait more than 7 minutes is not unusual (they have a clock so it is easy to confirm this) and yet they still cannot produce the drugs. Last week I had to make three visits to obtain the full order (4 days after they received the prescription) as I was told one drug (a commonly used blood thinner) was out of stock at some of their suppliers. Obtaining non-prescription items is also often a problem as they are not in stock. Their computer system and general organisation need urgent attention. The owners and numerous members of staff should seriously look at the 1 and 2 star reviews here and realise how distressing it is for their customers to be treated in this way. I have discussed the situation with some neighbours who have had a similar experience and, like me, have now arranged for the GP to use a different pharmacy. A suggestion: maybe the excellent pharmacist under the previous ownership could be asked to advise on how to run an efficient and caring pharmacy?
Visited April 2025
HAMMERSMITH PHARMACY has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Margie Swabey - Posted on 09 April 2025
My husband and I went to Hammersmith Pharmacy this morning to get our Covid booster vaccinations. There was no queue and we were shown to two comfortable chairs whilst we filled in the relevant forms and waited for our vaccines. Soothing music was played whilst we waited. The shop staff and the vaccinator were very pleasant and helpful and treated us with dignity throughout the whole process. We have had most of our Covid vaccinations at this pharmacy in the past and would thoroughly recommend them.
Visited April 2025
HAMMERSMITH PHARMACY has not yet replied.
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Review titled unhelpful pharmacy
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2024
tried to return an item which I had spent a lot of money on but as I had left the pharmacy, their policy is you leave, no return, no refund. quite rude and unprofessional as well. This is a warning to customers that if you are uncertain about buying something, better to get it elsewhere. other times they are very polite and helpful.
Visited June 2024
HAMMERSMITH PHARMACY has not yet replied.
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Review titled Horrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
I've been a regular customer at this pharmacy for quite some time, and up until my encounter with a specific staff member who has curly blonde low ponytail, the customer service had been satisfactory. However, my experience with her was utterly disappointing. She exhibits a noticeable attitude whenever she speaks. When I sought assistance from her, she not only displayed a lack of willingness to help but also conveyed a dismissive attitude, suggesting that I should fend for myself. It was disheartening to experience such apathy and rudeness from someone in a customer service role. This encounter has left me deeply dissatisfied.
Visited April 2024
HAMMERSMITH PHARMACY has not yet replied.