Great Berry Pharmacy - Ratings and reviews
Reviews
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Review titled Absolute chaos
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
If this was a retail shop I would expect it to cease trading in days. 15 phone calls and no answer but told voice mail full. endless emails and no response (tracked and not even opened) The Doctors opposite even confirm many customers going elsewhere as worse chemist for service in area. Need repeat prescription, that they have, but will have to join a queue of up to 10 people to then be told its at least and hours wait. Avoid at all costs.
Visited November 2023
Great Berry Pharmacy has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sally C - Posted on 14 June 2023
Although being extremely busy, the Pharmacist took time to speak with me and was able to fill my prescription that three other chemists insisted were out of stock.
Visited June 2023
Review titled Great Berry Pharmacy
Replied on 26 June 2023
Thankyou so much for your kind review Sally. All our staff do try really hard and it is nice when our efforts are appreciated. Thankyou
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Review titled Unjustified waiting times
Rated 1 star out of 5
by John Hunter - Posted on 08 March 2023
Every time I place a prescription from Great Berry gp, I call at the pharmacy to collect it 3-4 days later. Everytime, there is a wait of over 30 minutes, which appears to be "acceptable ". This seems to be normal, unless you're one of the customers who are known by the staff, in which case, you go to the front of the queue!! If I was expecting to get my medication the next day, I would expect to have to wait. However, the pharmacy has had the prescription from the gp a minimum of three days, and then, everytime, there is at least one medication that is out of stock, which then requires an additional visit, and a further wait, which I find unacceptable. When you have a monopoly of service, it seems acceptable to not bother with customer satisfaction.
Visited March 2023
Review titled Great Berry Pharmacy
Replied on 26 June 2023
Hello John, Thankyou for your feedback. My name is Rajiv Sharma and I am the responsible pharmacist at Great Berry Pharmacy. I apologise for your poor experience. We do not give patients known to us priority, but they may have gone to the front of the queue if they had an owing ticket as we feel that they have already waited once. I would welcome a meeting with you to discuss what we could have done to make your experience better
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Review titled Great service!
Rated 5 stars out of 5
by Manisha - Posted on 01 May 2022
The pharmacist is extremely helpful and always has time for anyone with any issue. The shop is also well run and staffs are very nice!
Visited April 2022
Review titled Great Berry Pharmacy
Replied on 15 October 2022
Hi Manisha Thankyou very much for your comments. We do try very hard and we are pleased that you appreciate the service. I will feedback your comments to all staff. Thankyou!! Rajiv sharma-pharmacist