Glade Pharmacy - Ratings and reviews
Reviews
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Review titled Great all round
Rated 5 stars out of 5
by M O'Conchuir - Posted on 21 March 2024
Great service from people who care. Pharmacist follows up, cares enough to call and, overall, provides a great service. When there was a supply the pharmacist went out of their way to help, phoning me when the medication became available. thanks
Visited March 2024
Review titled Glade Pharmacy
Replied on 22 March 2024
Dear Patient, Thank you so very much for your very positive and kind feedback. We here at Glade Pharmacy try our best to go above and beyond to meet our patient and customer demands and positive feedback such as this very much helps the team here to keep working hard in this endeavor.
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Review titled Exceptionally good pharmacy
Rated 5 stars out of 5
by Orsolya Hayday - Posted on 22 March 2024
I would like to say a huge thank you to Glade Pharmacy in Marlow for their excellent care and kindness. The pharmacist at this pharmacy is really caring and goes over and beyond to make sure patients get their medication. He really cares about his customers. He was the only pharmacist in the area who was able to help me when I couldn't source a drug for my son that is in short supply. I felt he really understood how much my son needed this medication and I was over the moon when he was able to dispense us the drug we needed and couldn't get anywhere else. I couldn't recommend Glade Pharmacy highly enough.
Visited March 2024
Review titled Glade Pharmacy
Replied on 22 March 2024
Dear Patient, Wow - thank you so very much for this lovely review and your very kind words. It is positive feedback like yours that really motivates us to continue to work hard for our patients and customers. Glade Pharmacy
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Review titled Great Practice
Rated 5 stars out of 5
by Rosie - Posted on 16 February 2024
Glade Pharmacy - friendly, helped me source some of my prescription last minute. So grateful I some meds to tie me over.
Visited February 2024
Review titled Glade Pharmacy
Replied on 19 February 2024
Dear Patient, Thank you so very much for your very kind and positive feedback. It is much appreciated and helps to keep the team working hard for its patients and customers. Glade Pharmacy
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
Glade Pharmacy were super helpful when I had difficulty getting my prescription filled elsewhere due to a shortage. I was able to speak to the pharmacist who was able to secure my medicine and kept me updated on the delivery. The experience was excellent despite it being a very busy pharmacy.
Visited January 2024
Review titled Glade Pharmacy
Replied on 10 January 2024
Dear Patient, thank you so very much for your very kind and positive feedback. Your feedback goes a long way to help encourage the team here to continue to work hard for our patients and customers
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Review titled Great customer service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
Really helpful, efficient staff who were able to sort out a prescription difficulty with ease. Thank you
Visited January 2024
Review titled Glade Pharmacy
Replied on 14 February 2024
Dear Patient, Thank you so very much for your very kind and positive feedback. It really helps us here to keep working hard for our patients
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Review titled Above & Beyond
Rated 5 stars out of 5
by Michelle House - Posted on 15 January 2024
Would like to thank all staff for their help regarding my repeat Injection , which was not processed on the correct date. They ordered it and it came in before my appointment was due. I was also contacted by the Pharmasist to let me know it was available. Thank you so much for all your help. You are all fantastic.
Visited January 2024
Review titled Glade Pharmacy
Replied on 18 January 2024
Dear Patient, Thank you so very much for your very kind words and praise for our service in store here. We try very hard to meet and indeed exceed expectations for our patients and customers. your positive feedback will motivate the team to keep working hard in these endeavours. Glade Pharmacy
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Review titled So Helpful and Efficient
Rated 5 stars out of 5
by A Morris - Posted on 04 January 2024
Had to call 111 as instructed by the Marlow Surgery for an urgent repeat prescription. Received and dealt with by Glade super efficiently, the pharmacist even spoke to me on the phone. Always good service. A very busy and efficient pharmacy. Always do their very best. Thank you for a good experience today. No fuss, no problems, no worry. Brilliant.
Visited January 2024
Review titled Glade Pharmacy
Replied on 10 January 2024
Dear Patient, thank you so very much for your very kind and positive feedback. Your feedback goes a long way to help encourage the team here to continue to work hard for our patients and customers
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Review titled Concerning.
Rated 1 star out of 5
by Elizabeth - Posted on 21 November 2023
I enquired about a prescription that had been emailed to the pharmacy 4 days previously and was told that it had never arrived. I returned home to check with the surgery which had issued it, found my copy of the emailed prescription, emailed that to the pharmacy, and rang to confirm my email had been received but was told it had not, and I should enquire again next week. I returned to the pharmacy with my IPad to show my copy of the email to the pharmacist physically. When I arrived, I was immediately shown a print out of the original email, by then four days old. The medication, which was time sensitive, could not be dispensed that day because there was none in stock. I returned the next day and it was dispensed. When I checked it at home the medication was intact but the box had been torn open.
Visited November 2023
Review titled Glade Pharmacy
Replied on 28 November 2023
Dear patient, Thank you for your feedback. I am sorry that you were less than satisfied with the service you received on this occasion, we will further investigate this and look to make learnings where appropriate. Glade Pharmacy
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Review titled Very Impressed
Rated 5 stars out of 5
by Kimberley Fountain - Posted on 15 September 2023
Review: I went to Glade today to simply collect my prescription. I was pleasantly surprised to be offered my flu jab during my visit. The process, side effects were explained to me clearly, all done within 5 mins, and they also ensured I was ok before I left the pharmacy. This also means I don’t have to attend the surgery on a Saturday morning with everyone else. Very impressed, Thank you.
Visited September 2023
Review titled Glade Pharmacy
Replied on 18 September 2023
Dear Patient, thank you so very much for your very kind and positive review - it really means a lot to the team here to hear such encouraging praise and drives us to continue to work hard for our patients and customers
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Review titled Very helpful
Rated 5 stars out of 5
by Annelies Willems - Posted on 27 June 2023
The pharmacist was very helpful and efficient! I was unable to get to my local pharmacy on time to collect medication and he kindly advised calling the pharmacy to release prescription. Within 5 minutes I had my much needed medication!
Visited June 2023
Review titled Glade Pharmacy
Replied on 28 June 2023
Dear Patient, Thank you so very much for your very kind review. It is super to read such great feedback in regards the customer service that we all try so hard to maintain to a very very high standard. Your positive feedback will encourage and motivate the team here to continue to work hard to deliver for our customers and patients. Glade Pharmacy