Friar Park Pharmacy
158 CRANKHALL LANE, WEDNESBURY, WEST MIDLANDS, WS10 0EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nightmare!
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I won’t go into the various medication-related errors that have become a regular occurrence I’ll stick to one issue. It appears that this pharmacy just doesn’t want to speak to its customers. I absolutely dread phoning them. Even with a new automated service it’s usually a nightmare. 5 options and usually they are all engaged so that you have to spend a ludicrous proportion of your day trying to do something which should be simplicity itself. And even if you are lucky enough not to get the engaged tone, and you are informed that an assistant will answer your call soon, it often then goes to ‘Im sorry there’s no one available’ and it’s end of call. Then, as occurred today, I actually got through to an assistant after about 30 minutes of trying. I was then told that I’d be put on hold. I wasn’t. I was put onto an engaged phone for a few seconds before the line went dead! This kind of thing happens all of the time. Phoning the pharmacy is something that you dread doing and yet, when you go into the place, you will see so many staff behind the counter it’s a wonder that they can move around! Just answer your phones!!!
Visited October 2024
Friar Park Pharmacy has not yet replied.
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Review titled Covid/Flu Jab
Rated 5 stars out of 5
by Jo1 - Posted on 11 October 2024
I visited with my husband for our Covid and Flu vaccinations, the two nurses who gave us the injections we both lovely and very professional, a good experience, would definitely recommend this pharmacy.
Visited October 2024
Friar Park Pharmacy has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Very polite service from new team in the counter. Picked up my prescription then also saw pharmacist who treated my child's ear infection with antibiotics! Really happy and highly recommend.
Visited February 2024
Review titled Friar Park Pharmacy
Replied on 24 September 2024
Thanks for the review, we do our best! We do welcome all feedback. We're glad you like the service. Manager Friar Park Pharmacy.
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Review titled Appalling customer service from receptionist & vaccinator
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
What should have been a 5 minute in & out booked appointment, I left waiting to for 30 mins, until I had to say something to the receptionist & vaccinator. No apologies for the delay & no acknowledgement absolutely rude & unprofessional. People came in after me with later time appointments where being seen before me! What is the point of having an online booking appointment system? I will not be using their services again. Next time I will wait patiently for my own GP to see me.
Visited October 2023
Review titled Friar Park Pharmacy
Replied on 24 September 2024
Dear Patient We have taken on your review and have implemented a whole new booking system. We no longer take walk-in appointments for vaccination so all vaccination appointments are booked. That way we can deal with people in the order of the scheduled appointment. This has worked very well during the Spring Booster campaign and we will be implementing it again this Winter. Regards Manager Friar Park Pharmacy