DAY LEWIS PHARMACY
42 DEVON SQUARE, NEWTON ABBOT, DEVON, TQ12 2HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by John Ravenscroft - Posted on 02 November 2024
Having been referred by my doctor to the Pharmacy on 1st November 2024, when I rang I was given an appointment to see the Pharmacist within the hour. When I arrived, I was seen immediately by the Pharmacist Manager, who was extremely helpful in assessing my medical problem, listened carefully to my answers to her questions, and took great care in explaining what could be done to help me. She then emailed my doctor's surgery with the necessary information, which resulted in my doctor contacting me later in the day. My doctor sent a prescription to the pharmacy, and I was able to go and collect it about half an hour later, the pharmacy staff very helpfully assembling the prescription whilst I waited. The customer service that I received both from the Pharmacy Manager and the staff at Devon Square was excellent. I have used Devon Square as my "home" pharmacy since I moved here in May this year, and have always found all the staff to be helpful and cheerful. These days, we have to be aware that the present situation within the NHS is difficult, both for ourselves and for their staff, and to receive such good service under trying circumstances from the staff at Newton Abbot Devon Square Day Lewis was impressive, Thank you all very much indeed!
Visited November 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Going downhill fast!
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
They used to be good but in the last 6 months that have been unable to cope. So far for my latest prescription I have had to return 3 times as they haven’t got everything….and they still haven’t! I have to return a 4th time and join the never ending queue again! Yesterday I waited 45 mins for the incomplete prescription! I am now changing pharmacies as enough is enough!
Visited May 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Totally Unreliable: Use an Alternative Chain of Pharmacies
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I chose this as my nominated local pharmacy in Marchwood, but they are incredibly unreliable. Having take time off on Friday from work to pick up a prescription, I turn up to find that the pharmacy had closed early due to staff shortages. I did the same again today on a Monday, turned up at 14:15 to find, yet again a note advising that the pharmacy was closed for the afternoon due to staff shortages. I've now completely run out of the medication the repeat prescription is for, placing my health at risk. A great job Day Lewis pharmacy - never available when needed! Suffice to say, I have now nominated another chain of pharmacies for my repeat prescriptions. Hopefully, I'll have my much needed medication soon, no thanks to Day Lewis Pharmacy.
Visited March 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Getting worse
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
They never have my prescription ready and I have had to go to another pharmacy, and sometimes they don't have the medication that I need. I give them plenty of time and each person tells me a different story why they don't have it so I am going to change pharmacies.
Visited January 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Just awful service. The counter staff appear overwhelmed, so are curt and rude and show little respect for the customers who are waiting for their meds. I had a script go in on a Thursday and there was still no sign of it on the Tuesday. I had to return 4 times. No one answered the phone so I could check it was in before retuning again and again. I shall be taking my scripts elsewhere from now
Visited January 2024
DAY LEWIS PHARMACY has not yet replied.