DAY LEWIS PHARMACY
WHEAL NORTHEY CENTRE, 1 WHEAL NORTHEY, ST AUSTELL, CORNWALL, PL25 3EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Gloria - Posted on 15 September 2024
We were on holiday in Cornwall and unfortunately had to use the 111 service for our elderly Mother. We were told to go to this pharmacy for a Consultation with the Pharmacist. We did this and the service from everyone was excellent. The Pharmacist was pleasant and helpful - speaking with our Mum to gain information about her condition. He could not have been nicer. Got prescription at pharmacy after 10 minute wait and staff there were very pleasant and helpful too. Shame we can’t move you all up country. Thank you.
Visited September 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled New system for collection of prescription.
Rated 5 stars out of 5
by Liz Forty - Posted on 25 July 2024
This is a brilliant system. Receive code from Daylewis, visit outside of pharmacy, insert personal details as requested, add code - box opens, prescription dispensed. All done in 2 minutes - excellent. Just make sure pharmacy assistant does not have interior door of box open - will not work!
Visited July 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Starr - Posted on 04 April 2024
When attend this pharmacy wait outside in all weather. Due to congestion inside. limited staff . normally waiting time is 1 hour until they can make up drugs. I had five items on prescription wait 1 hour . Drugs not short. Informed by staff member can only prescribe 0ne item on prescription too busy. Come back another day. Staff are short and stressed. This situation is everyday . Expect you rearrange your life !come another day. Unaccepted. Never have experienced such service. The company very badly managed.
Visited April 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Left me without meds
Rated 1 star out of 5
by Christine Knight - Posted on 10 February 2024
I work Monday - Thursday till 6, and finish at 5 on a Friday. I went straight to the chemist and waited outside in the queue. By the time I got to the front of the queue it was 5:50 pm. A lady with a bob and glasses came out and said we are only giving emergency anti biotic prescriptions. I needed my bupremorphone patches. She said I would have to come back Monday. I explained that without them I would be in extreme discomfort. She got my prescription and gave it to me saying something about a spine. I then went to Asda. They were unable to give me the prescription at it was on the spine at Wheal Northey and therefore I could not have it. Meaning I am now having to wait until Monday until I can get my prescription and will have to take time off work. The chemist should have gone out before 5:50 to sort the issue out.
Visited February 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Worth avoiding
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Wife turned up for flu jab booked weeks in advance only to be told they had no vaccines suitable. No warning, no cancellation until she arrived. Cheekily the pharmacy when I called them then tried to shift blame to my wife as I mentioned that she hadn't been well.. them suggesting 'well she wouldn't have been eligible anyway then' (I wasn't aware depression was a barrier to getting a flu jab!). First and last time used - arrogant, hopeless, ignorant.
Visited January 2024
DAY LEWIS PHARMACY has not yet replied.
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Review titled Declining service, lack of customer care
Rated 2 stars out of 5
by Clivey - Posted on 16 November 2023
Over recent months the general service provided by Day Lewis St Austell has declined. Now it is not possible to telephone either of the two local branches because the phones are switched off and a message says try again later. That does not work either.
Visited November 2023
DAY LEWIS PHARMACY has not yet replied.