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DAY LEWIS PHARMACY

38 ST.CHRISTOPHER ROAD, COLCHESTER, ESSEX, CO4 0NA

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  1. Review titled Awful customer service

    Rated 1 star out of 5

    by Anonymous - Posted on 06 September 2024

    It’s very rare that you attend this pharmacy and find that your prescription is ready. The text messaging facility is seemingly pointless as you run out of medication long before a text notification is even required. Then when attending the pharmacy, there are endless queues - understandably so because the staff only ever appear to be chatting amongst themselves. There is no urgency or queue management at all. Rather than prioritising workload and passing on prescriptions to staff working in the dispensary and seeing to the next customer, the counter assistants seem to remain planted to that prescription, or go off and have a chat. I worked for many years in retail pharmacy and completely understand the struggles and pressures, but this is simply bad customer service and poor workload planning. After being told my prescription was not ready for the umpteenth time in as many months, I was then ignored by the counter staff when I wanted to purchase an over the counter medicine who had moved on to the next exasperated person in the queue. As is so often the case, I left the pharmacy empty handed after 30 minutes of queuing (not an exaggeration either). A very sorry state of affairs.

    Visited September 2024

    Report as unsuitable

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