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DAY LEWIS PHARMACY

39 PINES RD, MARLEY GARDENS, EXMOUTH, DEVON, EX8 5NH

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  1. Review titled Slowest processing time

    Rated 1 star out of 5

    by Anonymous - Posted on 19 March 2024

    I am normally really tolerant of things going wrong, but my mother and I have now both experienced this in this pharmacy and as a result, will not be using it again. On separate occasions we have preordered prescriptions and have left them over a week, only to go in to find they haven't even been processed, then having to wait for up to half an hour in total. On this last occasion, not only did the same thing happen, with a medication I take daily and have now run out of as I left it longer than normal to collect because of the service, but the internet had been dodgy for over a week, and still hadn't been sorted (my prescription had been sent over prior to this). So not only had my prescription not been dispensed but I couldn't pay for it, as only cash was allowed from the transaction before mine. I asked what I could do to ensure my prescriptions were ready when I came to collect and was only told what I had already done. There was no attempt to understand how necessary it was to get my medication or figure out why it had been taking so long every single time. I used to work in retail, so I completely understand things going wrong, but this is a repeated failure of good service with no signs of change. It shouldn't take this long to process a prescription.

    Visited March 2024

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    DAY LEWIS PHARMACY has not yet replied.