Davenport Pharmacy - Ratings and reviews
Reviews
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Review titled Lovely front staff, not so helpful chemist at times
Rated 2 stars out of 5
by Gen - Posted on 16 April 2024
I've noticed firstly that this pharmacy closes 12.30-1.30 everyday which is not helpful for people nipping to the pharmacy at "lunch time" during their working day when they are on a time limit with their breaks and also need the medication that day. I also find that the customer service from the pharmacy people is not very patient centred and today was told they just didn't have the medication in despite being told by my doctor a few hours earlier that the prescription would be available in a few hours. I have not left the house for 3 days due to being so sick so it was a real effort to get to the pharmacy. To arrive and be told it's not available with no alternative is really poor. In these circumstances patients should be informed in advance (before leaving their house to collect) or the preference is for the pharmacy to contact the GP and ask for an alternative, or better still for the pharmacist themselves to provide an alternative. I asked the front staff could the pharmacist provide an alternative on prescription and was informed that no he couldn't. I then asked for some help from the pharmacist with one I could purchase as I needed something. They then sold me something for £8 which is cheaper than a prescription but dearer than if you are on a medical exemption certificate for cancer, where prescriptions are £0. I spoke to my GPs practice after the event and was later informed that the pharmacist suggested I didn't even wait for an alternative prescription before I said I'd pay for one, which is totally inaccurate as that was my very question to the woman at the till. I've experienced a similar kind of thing in the past with this pharmacist and as a sick patient I don't think this kind of approach is very supportive. I'm a 48 year old sick woman, thank god I'm not a 78 or 88 years old sick woman as this approach is just awful when you're clearly at the pharmacy for ways to get better. Sadly, this isn't even rocket science, its simple patient centred good customer service.
Visited April 2024
Davenport Pharmacy has not yet replied.
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Review titled No answer
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
Just trying to find out via phone if my prescription is ready, No answer, rang 4 times, just ringing out ! I was told I’d be notified, I haven’t been and now need meds and long weekend closure is coming. Answering the phone would courteous
Visited April 2023
Davenport Pharmacy has not yet replied.
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Review titled Liars
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
About 13 months ago the pharmacist advised that as he couldn’t provide the prescribed medication he had offered an alternative brand - he then continued to provide the same alternative, until today. He refused, said he couldn’t do that as the prescription clearly stated a brand. He denied ever having done that previously and said it must have been a locum - for the past year. I’m looking at the current prescription and the alternative and he still denies ever providing it. He said he disagrees - with what, facts? Really angry.
Visited March 2023
Davenport Pharmacy has not yet replied.
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Review titled Partyhouse
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Have been calling every month for a prescription and they haven’t once managed to pick up the call . I can’t rate a service if it’s nonexistent Absolutely frustrating dealing with this branch
Visited February 2023
Davenport Pharmacy has not yet replied.
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Review titled Used to be great
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2022
I've been with this pharmacy for around 4 years. Pre covid they were great and always kept up to date with the gp surgery re repeat meds. They don't bother now and couldn't care less. They offered to order meds with my gp recently and told me to come back in a week. I told them i would have run out by then but they didn't care, just said it'll take a week. I sorted it out myself in the end with the gp and picked up the prescription from this pharmacy the following day. Really complacent staff, its a shame as used to be a great pharmacy
Visited September 2022
Davenport Pharmacy has not yet replied.