CROYDON PHARMACY - Ratings and reviews
Reviews
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Review titled Avoid- never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
They never answer the phone. I have been calling for days on end at all times of the day and not once has the phone been picked up. But when I go in there they tell me to call to make an appointment!
Visited October 2023
CROYDON PHARMACY has not yet replied.
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Review titled Rubbish & Dangerous Service.
Rated 1 star out of 5
by Jim Watson - Posted on 21 July 2023
For the 3rd time in three months & the 5th in 6 months I have had problems. They are incapable of dispensing & delivering a prescription in a Week. Getting them on the phone is almost impossible (& costs a lot .... £5 one month). they used to be great Now I think the worst in the London area, I have about 10 Meds. per month & am about to move to a Decent Pharmacy.
Visited July 2023
Review titled CROYDON PHARMACY
Replied on 26 July 2023
Dear Jim Watson, thank you for the feedback. We have carried out an investigation following your comments about services you have received from Croydon Pharmacy. We checked facts of issues you have raised. Also, we reviewed records, interviewed staff in the pharmacy and our delivery driver. We made attempts on 24/07/2023 to contact the patient by telephone. From the records, we confirm that we do NOT have a patient by that name (abbreviated, JW), who is “… having about TEN meds per month.” Our records show a patient by similar name (abbreviated, JRW) has received SIX or SEVEN items per month in May, June, and July 2023. If you are the same patient (abbreviated JRW), then you are about 70 years old, and you receive free delivery of monthly prescribed items to your home. You do not collect your meds from the pharmacy. Below are facts of the dispensing services to JRW in the three months, once the pharmacy received the electronic prescriptions from the doctor’s surgery: • May - we dispensed seven items on Saturday 20/05/2023 and after sourcing the difficult-to-get meds (e.g., Atorvastatin, Apixaban, etc.) we delivered (1 parcel) to you Thursday 25/05/2023. • June – we dispensed six items over the weekend 16-17/06/2023 and the delivery (2 parcels) on Wednesday 21/06/2023 was returned to the pharmacy, as there was no answer. The next day Thursday 22nd we re-delivered free of charge. • July – we dispensed six items on Tuesday 18/07/2023 and delivered (1 parcel) Friday 21/07/2023 around 4:30pm. The driver recalls the elderly patient opened his window to collect the parcel. Your comments: “For the 3rd time in three months & the 5th in 6 months I have had problems. They are incapable of dispensing & delivering a prescription in a Week.” If you are patient JRW, to whom we service as detailed above, then your comments are too general to be addressed and make improvements or these comments are false considering our service above. Without due process or providing any supporting evidence, you have judged the above service “Rubbish & Dangerous ….” We trust the above service should meet one’s expectation for NHS dispensing and with our free deliveries to patients at home. We will investigate further if you provide specific problem information that is different from the above evidence and available in the pharmacy. We wait to hear from you. Pharmacy Manager Croydon Pharmacy.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Having been a customer for many years it is disappointing to have 6 months of issues. These are compounded by the phone never being answered when medication is missing. Having persevered with them it is unacceptable to keep missing doses of important medication. They blame my doctor for not doing the scripts in time. The doctor blames them. I'm caught in the middle missing doses. Every effort has been made here to make things run smoothly but it's time to move pharmacy. Very disappointed.
Visited April 2023
CROYDON PHARMACY has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by GORDON HARDS - Posted on 31 March 2023
Moved from a nearby pharmacy when they ran into staffing problems - as did many other people - which seemed to overwhelm Croydon Pharmacy! However they are now working very well with minimum of delays and no missing medicines - staff very pleasant and helpful - today served with my antibiotics within 10 minutes - thank you for a really good experience
Visited March 2023
CROYDON PHARMACY has not yet replied.
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Review titled Not happy with service
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2023
Not answering phone call making me to walk to pharmacy few times. Yesterday went to take meds the meds prescribed by dr not in pharmacy yet and went today the pharmacy close for unseen circumstances not sure till what time. It will be convenient if they answer the call or reply email. Pharmacy closing delaying giving meds to my son.
Visited February 2023
Review titled CROYDON PHARMACY
Replied on 02 February 2023
Dear Patient, We would like to investigate and respond to each specific review. This review submitted anonymously makes it difficult to complete our checks and feedback on the service to the pharmacy staff. However, we are trying to answer majority of the many telephone calls alongside everything we do. We are trying to find solutions to the difficulties. We hope these matters improve for you the next time, and thank you for the feedback. Pharmacy Manager.