Cranbrook Pharmacy
151 Younghayes Road, Cranbrook, Exeter, Devon, EX5 7DRContact details and opening times
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Reviews
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Review titled Rude and belittling and lies
Rated 2 stars out of 5
by Aarron Davies - Posted on 13 January 2024
The Pharmacist needs some customer relations training, yes my prescription was not ready, but to be berated about time scales Infront of others is horrendous, also not my fault that they are short staffed. To top this off told my prescription was not sent through until yesterday? When the NHS app clearly shows my GP sent it across the previous day? Why lie about it? Also does the medication indicate that the person has severe anxiety and PTSD, most definitely, so why then belittle them in front of a lot of other customers? I will admit my response was somewhat short with the pharmacist, but I'd imagine she gets that a lot, as she is quite rude.
Visited January 2024
Review titled Cranbrook Pharmacy
Replied on 15 January 2024
Hello Aaron Thank you for taking the time to review our services . I am sorry that you are unhappy with our services on this occasion. We do ask for 2 days to make up prescriptions ( after the 48 hours that the doctors requested ) . As you may appreciate the whole system is under a great deal of pressure at the moment and timescales may slip on either side. We appreciate the knock on effect that this has with patients and do try and prioritise Urgent prescriptions, but other than with Antibiotics, we have no way of identifying these. If you have any further suggestions or would like us to investigate further please do not hesitate to speak to us. Apologies once more
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Review titled Terrible Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Pharmacist on shift was rude and unempathetic as was sales assistant regarding an issue with medication. This resulted in wasting GP time multiple times and had an effect on my mental health. Unfortunately this isn't the first time and now using another more friendly, compassionate, pharmacy.
Visited September 2023
Cranbrook Pharmacy has not yet replied.